Adapt2 Solutions is seeking a Solutions Support Analyst to join our Solutions Support team in Houston, TX.
This exciting opportunity is open to college graduates with 1-2 years’ experience in the fields of technology or engineering.
Important qualities for this role requires a self-starter with a strong work ethic, ability to develop and maintain client interactions to build a collaborative relationship to enhance the customer’s experience utilizing the implemented enterprise solution, perform a full range of support (technical and business) tasks.
This role will further develop troubleshooting abilities and the understanding of applications end to end as well as engaging and working closely with all team members.
It is important to continually exhibit the willingness to build and share technical and energy industry knowledge for personal growth and the growth of the team and organization.
This position will expect self management and prioritization of their own responsibilities and may require flexible hours, with occasional after-work hours as needed.
You will work closely with all Solutions Support Analysts, Implementation and Delivery Team, Product Management, Development, and most importantly our clients on a day to day basis.
Reporting and issue escalation to upper management when necessary.
Roles and Responsibilities: Client Service Perform frontline support for consultants and customers using the Adapt2 ISO product Must be able to perform at a tier 1 and 2 level of triage to resolve general issues and questions Install, implement and configure the Adapt2 ISO software Focus on building lasting relationships as a trusted advisor to Adapt2 clients Assist in services delivery where necessary to meet project milestones Articulate technical information to non-technical audiences in person, via written communication and via telephone System Analysis Design, test, and seek improvements to Adapt2 ISO functionality benefiting our customers Analyze data utilizing defined but different processes to problem solve independently Trend recurring incidents and provide suitable long term solutions Engage customers and stakeholders in regulatory committees to determine product impacts from changing regulations For their assigned client responsibility, become customer systems expert and maintain intelligence on their application landscape Collaborate with internal teams (development, implementation/delivery, product management) to address end-user needs for the purpose of providing the best possible solution Reporting Report weekly support status and metrics to key stakeholders in customer base and Adapt2 organization Review with internal resources the ISO/RTO stakeholder meeting notes weekly and summarize key upcoming changes and opportunities and identify impacts for each applicable client Keep management informed of discovered trending issues Documentation Develop and maintain product documentation including technical manuals, user guides, and release notes Develop a broad set of technical and “soft” skills, with the potential to specialize in one or more reporting topics Interpret and apply applicable technical literature in analyzing transactions or financial information and act as a resources on more complex matters Other Requirements: Understand written procedures, create standardized documents, and speak clearly; and understand multi-step written and oral instructions General knowledge of SQL (Transact SQL and PL/SQL) Background in, or willingness to develop, skills in SQL, Oracle, and other technology platforms Basic networking/server management functions Aptitude for project management Ability to thrive in a dynamic environment Willingness to embrace working closely in a team, as an environment is developed in a team of employees with different disciplines Travel to client sites may be needed from time to time (0%-20% travel may be required infrequently) Legally authorized to work in the United States and will not now or in the future require sponsorship by the employer