DescriptionYou Lead the Way.
Weve Got Your Back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.
Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible and were proud to back each other every step of the way.
When you join TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.As a part of the Colleague Experience Group (CEG) we strive to provide a great colleague experience every day.
We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best.
We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.
We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community.
And when theyre ready to take on a new career path, were right there with them, giving them the guidance and momentum into the best future they envision.The Manager, Performance Management is an exciting opportunity to influence and deliver on our enterprise-wide Performance Management and Feedback strategy that places the development of American Express colleagues at the center and provides them with best-in-class experience.
The Manager will collaborate across key stakeholder groups to develop and execute on solutions that enhance our performance management process and promote a culture of ongoing feedback across the enterprise.
This role is responsible for supporting the management of our performance management processes, shaping our feedback culture through developing new programs and resources as well as helping to evolve our assessment strategy, including managing and enhancing our 360 feedback process.
The Manager must possess strong program management skills to focus on end-to-end performance management, continuous improvement and program execution.
A successful candidate will ensure both strategy and solutions are aligned to enterprise and CEG priorities.Responsibilities: End-to-end project management of the annual cycle of goal setting, performance check-ins, and year-end processes Design and deliver scalable strategy and initiatives to foster an ongoing feedback culture that is embedded into our performance management and other CEG processes Manage Amex 360 feedback process in partnership with third party vendor and develop assessment solutions to optimize and enhance usage across the enterprise Work closely with CEG systems and technology partners to manage the performance management platform, technology solutions and enhancements with the goal of ensuring a seamless, positive user experience Craft and execute impactful communication and engagement plans across performance and feedback which put the colleague experience at the center Partner with CEG risk team to ensure strong governance and controls are in place for performance and feedback processes Relationship-building and ability to collaborate with as well as manage and influence a diverse group of stakeholders including team members, CEG partners and business leaders Research trends and best practices relevant to day-to-day responsibilities and incorporate into processes as appropriateLI-RemoteQualificationsQualifications: 4-5 years in a strategic HR or equivalent role, ideally with experience working with global teams Strategic thinking skills including translating vision into insights, making connections and bringing ideas from recommendation to execution Project management skills with strong ability to anticipate tasks and needs, execute with attention to detail, and drive urgency as needed Written and verbal communication skills including creating effective PowerPoint and executive-level communications, tailoring messages to meet the needs of the listener/stakeholder, and navigating difficult conversations as needed Ability to take initiative and work within ambiguous situations with agility and flexibility; highly organized with ability to prioritize and deliver within tight timelines.
Demonstrated ability around synthesizing and analyzing data to inform solutions and measure impact Experience driving organizational and cultural change management a plusEducation: Bachelors degree in industrial-organizational psychology, human resource management, business administration, or related field preferredAdditional Details:Employment eligibility to work with American Express in the U.S.
is required as the company will not pursue visa sponsorship for this position.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally.
That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e.
2 doses for Moderna/Pfizer and 1 dose for J), in order to work in or visit any of our offices.
This requirement is subject to legally required accommodations.US Job Seekers/Employees
– Click here to view the EEO is the Law poster and supplement and the Pay Transparency Policy Statement .If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Job: Human ResourcesPrimary Location: United StatesSchedule Full-timeReq ID: 22019197