About us
Do you see yourself as a Restaurant & Lounge Manager?
What’s your passion?
At IHG we’re interested in YOU.
We employ people who apply the same amount of care and passion to their jobs as they do their hobbies
– people who put our guests at the heart of everything they do.
And we’re looking for more people like this to join our friendly and professional team.
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.
Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Your day to day
Manage all aspects Spire 73 Rooftop Restaurant and Lounge on a daily basis and coordinate special events.
Ensure compliance with standards of service and operating procedures.
Adhere to federal, state and local regulations concerning health safety or other compliance requirements.
FINANCIAL RETURNS
Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of the outlet.
Assist in preparation of the annual operating budget which supports the overall objectives of the outlet.
Maintain procedures to (1) ensure the security and proper storage of restaurant inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc.
in a timely manner, and (4) to minimize waste and control costs.
Participate in taking inventories.
PEOPLE
Recommend and/or initiate staffing-related actions in accordance with company rules and policies.
Alert management of potentially serious issues
Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job functions
Promote teamwork and quality service through daily communication and coordination with other departments
Interact with outside contacts: Guests – to ensure their total satisfaction; Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.; Regulatory agencies – regarding safety and compliance matters; Other contacts as needed
GUEST EXPERIENCE
Ensure guests are greeted upon arrival.
Respond appropriately to guest complaints.
Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
Create innovative programs and promotions to market special menu items, increase sales, and increase guest patronage.
Assist in the development and implementation of new menus and local food and beverage marketing programs, and participate in and maintain system-wide food and beverage marketing programs.
Monitor performance of the restaurant through analysis of guest feedback and financial results.
Initiate corrective action as needed.
RESPONSIBLE BUSINESS
Supervise day-to-day activities of one or more food and/or beverage outlets.
Plan and organize work.
Communicate and enforce policies and procedures.
Ensure that all restaurant equipment is in proper operational condition and is cleaned on a regular basis.
Ensure that all restaurant facilities are cleaned and properly stocked according to anticipated business volumes.
Notify Engineering immediately of any maintenance and repair needs.
Work closely with Executive Chef to identify pertinent concepts and menu design for the outlet.
Conduct meetings to inform staff of special promotions, daily specials, and additional information.
May serve as Manager on Duty
Perform other duties as assigned
What we need from you
High school diploma or equivalent and at least 1-2 years restaurant management experience in a full service outlet or similar setting.
Hospitality Management Degree or some college preferred.
This job requires ability to perform the following:
Carrying or lifting items weighing up to 50 pounds
Moving about the outlet(s)
Handling objects, products
Bending, stooping, kneeling
Other:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Reading and writing abilities are utilized often when completing paperwork, ordering, interpreting results, and giving and receiving instructions
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently
Problem solving, reasoning, motivating, organizational and training abilities are used often
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency
May be required to work nights, weekends, and/or holidays
The statements in this job description are intended to describe the essential nature and level of work being performed.
They are not intended to be ALL responsibilities or qualifications of the job.
What we offer
In return we’ll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program.
Hotel discounts worldwide are available as well as the chance to work with a great team of people.
Most importantly, we’ll give you the room to be yourself.
So what’s your passion?
Please click “Apply” and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans
Job Reference: USA20734