Job Description:Manage a mid-size (15 -20) fraud detection team of analysts involved in day-to-day fraud mitigation activities.Normally assists with supporting front line associates with day to day operations and readiness.Utilizes existing call center technology to meet business & customer/associate satisfaction goals.Includes all hiring, developing, coaching and disciplinary actions necessary.Responsibilities include but not limited to:Manages inbound & outbound calling strategies to maximize efficiency & effectiveness.Responsible for meeting all performance targets while mitigating fraud losses.
Demonstrates leadership within division & responsible for fraud analyst development.Establishes & maintains management & performance controls to highlight problems, maximize performance, contain costs, & develop process improvements.Drives change and support on going initiatives in the space; ability to communicate change to the associates Qualifications1-3 years of supervisory/manager experienceExcellent Communication skillsCoaching and development of direct employeesAbility to manage a diverse set of functional responsibilities including analysts that work multiple functions within the line of businessAbility to manage business needs and resources intraday to meet business performance goals; Excel and PowerPoint experienceShift:1st shift (United States of America)Hours Per Week: 40