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ServiceNow ITOM Technical Consultant


This is a Full-time position in Los Angeles, CA posted May 15, 2022.

Cognizant is seeking a strong ServiceNow ITOM Technical Consultant for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. Job Description : Lead ServiceNow Discovery and Service Mapping project Strong hands-on experience in optimizing discovery, tailoring patterns and development. Strong hands-on experience across multiple ServiceNow Discovery and Service Mapping projects involving a variety of enterprise and open source application server, database, network and operating systems. Validating discovery results and troubleshooting as required Advise customers on ServiceNow ITOM best practices Assist with CMDB Processes and Best Practices Guide customer configuration/implementations of the ServiceNow ITOM Platform Provide documentation and updates to NYCHHC ServiceNow Technical Manager. Working with all other aspects of the CMDB Assist with working tickets in Teams queue Technical Expertise : Knowledge of Operating Systems – Linux/UNIX/Windows/VMware Effective troubleshooting skills across datacenter infrastructure components – Network, F5, Operating Systems, SAN, Virtualization Ability to think analytically about problems and derive conclusions through research Familiarity with systems monitoring, log investigation, and application awareness Familiarity with user administration, Active Directory, LDAP, etc. and the ability to troubleshoot areas of user access Excellent communication skills to provide timely updates on any and all issues, projects, and troubleshooting Familiarity with datacenter hardware – servers, network appliances, backup hardware, etc ***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service. **Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.