Date Posted:2021-06-16-07:00Country:United States of AmericaLocation:OT172: DVA – LOS ANGELES, CA 3041 ROSWELL ST, LOS ANGELES, CA, 90065 USAAmtech Elevator Services is searching for a highly motivated Service Operations Manager to lead all service operations activities in the Glendale, California branch. This individual will be responsible for day to day management and training of field supervisory staff, employee selection, field training and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction.If you thrive in a fast-paced environment and are looking for an opportunity to develop your field operations career, then we have a great opportunity for you. We are seeking a motivated, top performing field operations professional to deliver high quality products/services that meet customer needs.Essential Responsibilities* Ensure field employee safety* Meet with customers to ensure obligations and expectations are achieved* Direct the performance of field maintenance and contractual service operations* Conduct field education training with field workforce* Maintain customer quality assurance; emphasis on safety, managing the expenditure of labor and materials* Improve efficiencies, managing route schedules and callback rates* Provide technical support* Authorizing repair orders and tracking completion* Managing labor and material investments within budget* Leading change to better efficiency and communication* Partner with sales staff in generating sales opportunities and assistance in estimatingEducation/Certification* High school education required; BA/BS degree preferred or equivalent relevant work experienceBasic Qualifications* 8+ years of Elevator industry experience is required; field experience is preferred.* Candidates must have excellent communication skills and leadership skills and be able to work in a highly team-oriented and dynamic environment* Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities are a must* Candidates must have strong computer and technology skills, business acumen and a passion for customer serviceOtis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGenTM drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Privacy Policy and Terms:Click on this link to read the Policy and Terms