Service Manager

Loreto/Mariscos Za Za Zá in Frogtown neighborhood of Elysian Valley is looking for a Service Manager to join our team!  The Service Manager will focus on ensuring every guest experiences exceptional hospitality from start to finish.


  • Uphold the highest level of service standards from guest experience to staff workflow
  • Create a warm and hospitable environment for our guests and team
  • Become an expert on our food & beverage menus
  • Support General Manager and Assistant General Manager with training and managing FOH staff
  • Perform personnel actions, such as hiring and terminating staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee timesheets
  • Use Toast analytics to analyze sales and menu item trends and employee performance
  • Use Resy analytics to analyze covers and average spending trends
  • Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs
  • Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control
  • Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant
  • Investigate and resolve complaints regarding food quality, service, or accommodations
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements
  • Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
  • Opening and Closing procedures



  • 3+ Years of experience as a Manager, AGM, or GM in a fast-paced high volume environment
  • Manager ServSafe certified
  • RBS certified
  • Strong understanding and proficiency in Microsoft Office and computer skills
  • Good understanding of P&L structure and financial indicators for a restaurant business or willingness to learn
  • Good understanding of COGS management or willingness to learn

This job description is not an exclusive list of all functions of the role. Other tasks may be asked to be performed as needed in the best interest of the business.

More detail about Za Za Zá, please visit

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