Overall, the Senior Property Manager is responsible for all facets of the property(s) in his/her portfolio (approximately 511,305 sq. ft), and he/she has a responsibility to ensure the property is managed according to The RMR Group LLC’s established procedures. All staff who report to the Senior Property Manager must follow all established guidelines, procedures, and budgets as well. The Senior Property Manager should also have a general knowledge of all building operating systems.
Responsibilities
Building Operations:
- Maintain and develop written standard operating procedures for building operations.
- Ensure that mechanical/electrical system maintenance is being performed.
- Life Safety issues including proper training of building staff and a written record of all testing and alarm activations.
- Follow Risk Management guidelines as defined by RMR’s Director of Risk Management.
- Ensure that tenant services are provided according to all lease documents
- Oversee all construction/tenant improvements (including proper documentation).
- Oversee all contracts/vendors (including proper documentation).
- Implement energy management program and monitor utility usage.
- Supervise, train and motivate building staff.
- Interface with brokerage agent.
- Work with Area Director to establish tenant relations and retention programs, which are well planned and measurable.
- Build and foster tenant relationships through frequent, in-person interactions.
- Assist Area Director in the negotiations of lease renewals, extensions and expansions, and resolve issues with existing tenants.
- Develop orderly system for lease, vendor, and project files.
- Develop and maintain a vacant space procedure to ensure each vacancy is clean and in “show” condition.
- Coordinate all construction work and its impact on the property.
- Review and approve all construction documents and specifications.
- Attend or designate an attendee to all construction meetings.
- Monitor construction project progress including project close-out, finish dates, move-in dates, and budget close-out.
- Maintain summary file to include, bids, permit, Certificate of Occupancy, correspondence.
- Maintain a full set of as-built building drawings and specifications.
- Set-up and close-out Job Cost process.
- Area Director of Engineering and/or Regional Construction Manager should review all major construction projects before they begin.
Building Management Office Procedures:
- Ensure efficient, courteous and professional day-to-day operation of the management office which includes:
- Authorization processes
- Correspondence and filing systems
- Purchase of goods and services
- General office operating procedures
- Receivables/income/expense
- Service/Maintenance requests
- Specifications and bidding process
- Tenant servicing/relations
- Responsible for all aspects of the financial stability of the property including maintaining budgets, yields, and the following:
- Budget-to-actual reports.
- Accruals.
- Review of recurring charges/miscellaneous billings/AP approval.
- Review of rent roll for accuracy.
- Interaction with accounting.
- Perform all financial Reforecasts.
- Budget preparation.
- Capital Planning and oversight of building improvements.
- Job-cost system organization.
Qualifications
- Bachelor’s degree – Minimum 3.0 GPA required. Preferred course of study Business Administration, Real Estate or Accounting.
- Four to eight years’ experience in commercial real estate.
- RPA or CPM designations a plus.
- Broker’s License preferred.
- Previous supervisory experience.
- Strong communication skills, both verbal and written, are essential.
- Ability to work in a fast paced, collaborative and results driven environment.
- Strong proficiency with Property Management/Accounting Software (preferably Yardi and Argus Enterprise), Excel and other Windows applications.
- Will be required to perform off site duties through the use of a personal vehicle.
- Must have a valid driver’s license.
- If, at any time, security clearance is required for your job (e.g. you are assigned to work at a property leased by the Federal government), being awarded such clearance will be a condition of your employment.
Company Overview
The RMR Group LLC, or RMR, is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. It conducts substantially all business for its parent company, The RMR Group Inc. (Nasdaq: RMR). RMR’s vertical integration is strengthened by more than 600 real estate professionals in over 30 offices nationwide who manage $32 billion in assets under management and leverage more than 30 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its client companies. Recently, RMR has been recognized by The Boston Globe as a “Top Place to Work,” by Fortune magazine as one of the “100 Fastest Growing Companies,” by the Environmental Protection Agency (EPA) as an “ENERGY STAR Partner of the Year,” by Boston Business Journal as the “Fastest Growing Middle Market Company in Massachusetts” and ranked 9th on Commercial Property Executive’s Top Commercial Property Management Companies. RMR is headquartered in Newton, MA and was founded in 1986. For more information, please visit www.rmrgroup.com . Follow RMR on LinkedIn and on Twitter @The_RMR_Group.
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