Senior Operations Manager – asterid at The Music Center

Job Summary

As an Senior Operations Manager, you will be responsible for leading your team members in executing The Levy Difference in regards to operations, human resources and financials. From hiring, training and developing team members to ensuring that all costs are met and quality show standards are maintained at all times, you will be representing Levy and communicating our philosophies and culture to all that you come in contact with.

Detailed Responsibilities
* Holds team accountable to steps of service to deliver great guest service
* Ensures that team members consistently deliver heartfelt hospitality to every guest, every time
* Ensures team members have the tools necessary to complete their jobs
* Ensures show quality standards are maintained at all times
* Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
* Regularly obtains feedback from clients and guests to improve operations
* Supports and communicates Levy initiatives
* Respond and assist in any departmental guest service issues
* Ensures execution of all menus, promotions and programs as outlined by the Director of Operations in accordance with Levy standards
* Acts as a liaison with the team, including partner s operational team, Levy team and other areas as needed to ensure efficient operational performance
* Ensures proper execution of preventive maintenance schedule as set forth by Director of Operations
* Ensures that daily walkthroughs are being conducted in both FOH and BOH for every event
* Ensures that all security, safety and sanitation standards are achieved
* Achieves daily sales and assigned cost goals
* Achieves assigned budget goals
* Provides operational planning to ensure adequate products and equipment are ordered for anticipated business levels
* Employs good safety and sanitation practices
* Practices proper product control and handling of all inventory and equipment
* Follows and enforces responsible alcohol service policies
* Ensures team members adhere to Levy guidelines as stated in the team member training manual and employee handbook
* Forecasts and adequately schedules team members to meet operational needs and desired targets
* Uses all performance management tools to provide guidance and feedback to team members
* Promotes a cooperative work climate, maximizing productivity and morale
* Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
* Interviews, hires, trains and develops team members according to Levy guidelines
* Displays a positive attitude towards team members
* Mentors department managers to develop their skills and leadership abilities
* Other duties and responsibilities, as needed

Skills and Experience
* 5+ years of experience in a food and beverage operational position
* High level of computer literacy
* Passion for hospitality, food, and retail
* Excellent interpersonal and stakeholder management skills