Social Native is a marketplace technology company that empowers marketers to source and optimize visual content to improve brand awareness and performance. Brands such as Adidas, L’Oréal, Crocs, Nestlé Waters, and Unilever trust Social Native to source and create high-performing visual content to improve the performance of their ecommerce marketing and paid and organic social strategies.
With the recent acquisition of Olapic, we’re changing the way marketers evaluate, refine and optimize their visual content strategy. We’re developing an all-in-one platform that provides brands with data-driven insights, scales content creation, measures the impact of their work, and optimizes content for even greater results.
We’re looking for a passionate Sr. Customer Success Manager to join our fast-growing team. As part of the Customer Success team, you’ll manage our top, strategic accounts, build long-term, trusting relationships, become an expert on all facets of our platform, and work cross-functionally with Marketing, Sales, Product, and Operations to create optimal experiences and bridge the gap between product and customers.
If you’re customer-oriented with a ‘can do’ attitude and have experience driving marketing and broader ecommerce strategy, this position is for you.
Responsibilities
- Drive partner relationships with brand & agency clients to build successful social media campaigns via Social Native’s platform on Instagram, Snapchat, YouTube, etc.
- Advise the partner on social marketing strategy and execution.
- Proactively identify, develop, and support campaign revenue growth opportunities while building a relationship of trusted advisor to our partners.
- Exceed revenue goals based on maintaining current business and securing upsell/renewal opportunities with current partners.
- Maintain high partner satisfaction by project managing all day to day activities while keeping the partner informed of campaign progress, opportunities and performance.
- Address high severity requests with urgency to drive resolution.
- Communicate clearly campaign progress to internal and external teams by reviewing forecasted to actual metrics to ensure we exceed partner and company objectives.
- Last, success in this role will hinge upon strong cross-functional relationships with internal Social Native stakeholders including Sales, Operations, Support, Product, Tech.
Skills & Qualifications
- 5+ years of relevant work experience required
- Brand Marketing/Strategy, Influencer or Content Marketing experience preferred
- Proven account management experience where you are defined by your client’s success metrics and their satisfaction.
- Strong knowledge of online advertising landscape – social, influencer marketing, display, programmatic, search, SEM.
- Heavy project management experience managing multiple projects at a time while paying strict attention to detail, preferably in a digital account environment.
- Experienced in building and maintaining strong, long-lasting client relationships .
- Experience in delivering client-focused solutions based on customer needs.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
- Excellent listening, problem solving, and negotiation skills.
- Excellent verbal and written communications skills.
- Excellent presentation skills.
- Self-starter who thrives on innovation and driving ideas forward.
- Experience managing/balancing multiple projects and stakeholders.
- Organized and high attention to detail.
- Thrive in a fast-paced environment
- Experience up-selling.
- BA/BS degree or equivalent.
- Marketing background a plus.
- Powerpoint, Keynote, Excel, Word, etc.
Perks
We love working at Social Native and we think you will too! Come see what it’s like to work at a fast-paced, venture-backed tech startup. We are looking for smart, driven, fun people that are eager to take ownership of meaty projects and be a part of building something great.
- Healthcare, dental and vision insurance
- 401(k) retirement plan
- Equity
- Unlimited Vacation Policy
- Flexible work hours
- Competitive compensation structure
- Casual work environment and fun work culture!
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