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The Security & Guest Services Manager is responsible for the safety and security of guests, clients and employees of the Los Angeles Convention Center (LACC). Additionally, this manager is responsible for the performance and conduct of all security and guest service employees assigned to various shifts, assignments and events.
Key Job Factors:
Level of accountability: Generally independent with occasional oversight
Level of decision making: Diversified tasks
Has contact with: Inside / Outside company; Occasionally w/executives
Supervision: Direct supervision/management of employee(s)
# of direct reports 28 full time employees; 60-part time employees
Physical Requirements: Considerable mental and physical effort
Travel Percentage (%): 10%
Monitors the performance and conduct of all LACC security and guest services employees. Is responsible for providing exceptional guest service & security presence at all LACC events through pre-event planning, review of staffing plans. Collaborate with the Security Management Team in managing all approved security service provider that are on the approved contractor list.
Manage all systems related to CCTV, access control/badging, radio and emergency call boxes which are monitored out of the Security Command Center. Work with all system contractors to ensure all issues are resolved.
Meet all assigned tasks within the guidelines & deadlines set by the Vice President of Security & Guest Services. This includes managing projects that are related to Capital Improvement, Alterations Improvement and other special security projects/presentations deemed necessary for the LACC.
Comply, implement, and adhere to all legal & ethical instructions given by ASM Global Corporate and LACC Senior Management. Responsible for creating & conducting on-going in-service training for all employees. Recruits, interviews, trains, and develops LACC Security Team Members in pursuit of World Class Service.
Responsible for the quality and accuracy of all logs and incident reports generated. Conducts internal investigations when necessary. Assists with overseeing the departmental budget and on annual basis submit new budget items for consideration.
Serves as a LACC liaison with campus security partners, outside law enforcement and other city agencies.
Other duties as assigned.
Required Qualifications (Job Knowledge, Skills, and Education):
A minimum education level of: High School Diploma or its equivalency (Bachelor of Arts/Sciences Degree Preferred)
Area of Study: General (Security, Business, Venue, Hospitality or Entertainment Management Preferred)
Years of related work experience: 5
Minimum of 3 years’ experience in a supervisory role.
Minimum of 3 years’ experience in a sports venue, entertainment and/or convention facility.
Minimum of 1 year experience staffing/planning in a sports venue, entertainment, or convention facility.
Required variable work schedule such as late hours, early mornings, extended hours, holidays, and weekends.
Must be able to oversee workflow and take proactive action to ensure the Security Department’s performance goals.
Must have reliable transportation.
Must be able to represent ASM Global and LACC in an exemplary manner.
Must be able to communicate effectively both verbally and in writing.
Must be able to exhibit leadership qualities, motivate/engage team members & lead by example.
Effectively collaborate and resolve conflicts with others.
Must be able to multi-task and demonstrate sound judgement in stressful, highly active situations.
A good understanding of the security & guest services roles in a facility environment.
Must be able to adapt to changes quickly and effectively.
Must be able to create, implement and present training materials and programs to all LACC employees.
Proficient in Microsoft Office applications. Working knowledge of Ungerboeck preferred.
Preferred Qualifications (if applicable):
Law enforcement experience
Certified Protection Professional CPP or Physical Security Professional (PSP)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand; walk; reach with hands and arms; talk or hear. The employee must frequently use a keyboard/computer screen for extended periods of time. The employee is occasionally required to lift, push, pull, and move up to 50 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to large public/private gatherings indoors/outdoors. Employee will be exposed to outside weather conditions. Employee use of Personal Protective Equipment (PPE) will be required in certain situations. Employee must comply with all Federal, State and Local regulations and published Company work rules as well as written instructions. The noise level in the work environment is usually low to moderate in office setting and moderate to high during events.
Additional Comments: Describe any other aspects of this job that are important and have not been covered in the previous sections.
This is an onsite position that requires in-person collaboration with multiple departments and coverage of events from start to finish.
The above statements are intended to describe the general nature and level of work being performed by this position. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
ASM Global reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description.
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ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Applicants that need reasonable accommodations to complete the application process may contact (610) 729-1023.
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