Sales Operation Manager
Job Summary
Client is looking for a Sales Operations Manager who will report to the VP of Sales or the CRO. Top candidates will closely and continuously involve themselves with GTM leaders and related sales managers to better understand and improve the efficiency and effectiveness of revenue / pipeline visibility, pipeline generation and billings to goal. This individual will also be tasked with process creation and adaptation to help our sales organization to be even more successful. This position offers a significant opportunity to use creative / innovative ideas to design, communicate, implement and manage processes that support our business needs and goals. This person is a self-starter with innate entrepreneurial and strong analytical abilities and with strong sales strategy experience.
What you’ll do
High Level
- Manage the Operations of the Sales Dept
- Report, Collaborate, Coordinate, Administer
- Manage multiple priorities and deadlines
Reporting
- Own and report regularly to VP Sales/CRO all necessary details and reports regarding WW sales forecast. Assure accuracy with +/- 5%
- Manage sales force activity by running ad hoc reports, monitoring pipeline flow, and maintaining data integrity and consistency.
- Monitor, assess and report on MS Dynamics system health and usage.
- Provide team used MS Dynamics Dashboards and adhoc sales reports as necessary to better equip the assigned sales organization with data and customer purchasing visibility.
- Customs Program/Customer/Partner reports.
- Assure all embedded ecommerce platforms in MS Dynamics are operational, utilized and monitored for accurate attainment and forecast reporting.
- Build out and maintain a sales organizational chart.
- Provide accurate routine and ad hoc reporting for segmented sales teams as needed.
Collaborating
- Work collaboratively across functional teams (legal, finance, operations, marketing etc.) to develop and advance revenue visibility and increase sales productivity.
- Work in tandem with Sales leaders by providing support, opportunity sizing for our business, customer insights, market trends, monitoring and sharing of best practices related to deal updates and forecasting.
- Participate in developing strategy, processes, and operating procedures to a growing sales organization selling a diverse H/W, S/W and Services product set.
- Collaborate with the Information Technology team to define business requirements and solutions for all tools and deliverables that support the sales team.
- Collaborate with various dept and Services Team to issued quotes and SoW.
Coordinating
- Create and update sales PowerPoint presentations as needed such as QBRs, Board updates, Quarter Win/loss etc.
- Coordinate customer communications of programs and updates.
- Coordinate channel communications, programs, Coop and reports.
- Coordinate dissemination though the sales force and channel the latest sales tools, price books, the products updates, recall, EOL notices.
- Align with WW enablement team to assist with and coordination training.
Administrating
- Maintain Annual Quota files and assignment files per fiscal period. Adhere to strict preset WW guidelines
- Execute assigned projects as needed and recommend and deliver process improvements
- Work with WW Sales Analytics & MS Dynamics team to develop appropriate and evolutionary processes and procedures that are offerings or region customized but still fit with in the WW theme
- As needed work with WW Sales Leadership to shop, evaluate, provide budget justifications to purchase, install and implement new/ additional sales support tools as needed.
- Assist with Sales Reps & Channel, Agreements, MCA/NDA, COI process and approvals
- Assist with Order Management issues as they arise. Align with preset WW protocols to assure data accuracy and consistency
- Infrequent travel, as required to company locations – 4x a year max
- Perform other duties and projects as assigned
What we’re looking for
- 2-5 years of Global sales operations management, e-commerce & sales strategy experience.
- Extensive knowledge of MS Dynamics, and optionally Tableau and NetSuite.
- Proven ADMIN experience with MS Dynamics.
- Ability to translate large amounts of data into useful information and actionable conclusions.
- Ability to communicate effectively across all functions and levels of the organization.
- Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects.
- Ability to partner, collaborate, and influence across a wide spectrum of functions and knows when and how to assert or influence business partners.
- Strong quantitative, analytical and organizational skills.
- Highly organized, have multi-tasking skills, and efficient in ambiguous situations.
- Ability to deal with complex issues, understand drivers, and demonstrate excellent judgement in selecting methods and techniques for obtaining solutions.
- Proven ability to develop new ideas and creative solutions.
- Excellent business application skills. (e.g., Microsoft 365, Excel, OneNote, Outlook, PowerPoint, Visio)
- A desire to learn and grow your abilities and responsibilities.
- A desire to ultimately lead a team of trained and experienced professionals to assist you as the Sales Org support needs grow.
- Strong work ethic, positive, resourceful, and creative. Focused on quality and accuracy.
- Handle stress appropriately and maintain effective performance when facing pressure or opposition.
- Understanding of large enterprise, MNO and partner sales cycle, top of funnel lead generation and various sales and financial metrics.
- Always willing to share, over communicate, help others and be available to assist.
Must Have
- Minimum – Bachelor’s Degree required in preferably Engineering, Business Administration, Economics, Supply Chain, Finance, or related field.