First Planning Solutions, the logistics division of First Student, North Americas premier provider of student transportation services, has a career opportunity for a Routing Services Supervisor.The Manager/Routing Services is a working management position responsible for managing a team of Routing Analysts while typically handling some level of day-to-day routing responsibilities.The Routing Analyst is responsible for building and maintaining accurate and efficient route schemes in routing systems for First Student locations and our school district customer.
The Routing Analyst interacts with customer and location contacts on a daily basis to ensure route updates and changes are performed on a timely basis.Our company offers competitive salary and benefit packages as well as internal job growth opportunities.
We are looking for the next leader to join our team!Routing Services Manager Responsibilities:Complies with First Group Americas Code of Business Conduct and EthicsDirects day-to-day activities of team of Routing Analysts, including work assignment, project monitoring, work status communication, etc.Manages staff workloads and capacity to ensure team is properly staffed and equipped to meet work commitments.
When circumstances require, Manager must be prepared to help team with work to meet deadlines and commitments.Coaches, mentors and motivates team members to take positive action and accountability for their assigned work.
Conducts annual reviews, providing regular and ongoing performance feedback and mitigating performance issues.
Work with Manager/Routing Services to proactively address individual performance issuesWorks with FPS leadership to plan specific project commitments based on workload and available resources.
Ensures that team commitments are consistency met, measured and reported.Works closely with school district and location leadership contacts to ensure that expectations are being met or exceeded.
Escalates internally, where appropriate, any customer satisfaction issuesEnsures that internal recordkeeping and request management tools are maintained accurately and on a timely basis by teamMaintains thorough technical knowledge of the systems and solutions utilized by team.
Is able to quickly and efficiently troubleshoot problems and can escalate issues as needed.Performs other duties and responsibilities as assigned including special projects.Complies with all First Student policies and procedures and monitors team compliance.Routing Services Manager Experience and Skills Required:Bachelors degree or equivalent experience.Ability to develop, manage and elevate a team of Routing Analysts.Good organization and motivation skills.Sound problem solving and troubleshooting abilities.Good written and verbal communication skills.Sound presentation skills.Experience managing customer relationships at a variety of levels.Two years or more experience in a technical, production-oriented services environment.Ability to adapt to shifting priorities, demands and timelines and work well under pressure.Proven experience working independently and in a team-oriented, collaborative environment.Working knowledge of basic financial fundamentals, including budget management.Proficiency with MS Office suite.The following skills are helpful but not required:Demonstrated proficiency installing and troubleshooting Edulog, VersaTrans and other routing solutions.Knowledge of GIS-based routing system architecture, navigational tools, map functions, display, maintenance and reports, helpful.First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment youll love.
As a huge company with 120,000 staff and over 2.5 billion customers worldwide, youll also enjoy security, a brilliant future, and excellent training.Apply today to join our team!We aspire to have a culture where all people are First.
We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
First is also committed to providing a drug-free workplace.
For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance.
First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.