Overview:COMPANY SUMMARY:The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.
SUMMARY OF THE POSITION:This position supports JSCo’s Vice President overseeing the Property Management division and is responsible for a large portion of the day-to-day oversight of the operations of a portfolio of properties. The position is strategic and managerial in nature and requires the development and implementation of comprehensive programs, initiatives and strategies to promote optimum operational, financial and business performance by the properties in its portfolio.
The Regional Director manages, directs, and implements operation strategies and objectives to ensure the achievement of property and organizational goals; assures that sites are in compliance will all applicable regulatory and funding requirements; develops and controls a budget, assuring that operations are fiscally sound; assists with the development of organizational policies and procedures; ensures that the physical assets assigned are maintained according to the Company’s standards; maintains acceptable occupancy levels as established by the organization; recruits, trains, develops and supervises on-site Property Managers and Regional Managers ; interacts with vendors; the community at-large and residents; assists executive management and Regional Managers with special projects and other related work.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.Responsibilities:PRIMARY JOB FUNCTIONS
- Communication and Relationships
- Ability to effectively and professionally interact and communicate with your manager, other employees, vendors, residents, senior staff, owners, sponsors and clients.
- Financial Review and Preparation
- Assists VP with analysis of corporate income and operating costs for portfolio.
- Monitors overhead budgets and tracks variances.
- Ensures that Regional Managers are preparing accurate budgets for their portfolios and reviews financial statements to ensure budget adherence.
- Meets property financial objectives and goals in relation to occupancy, safety, quality and delivery of services.
- Prepares annual property operating and capital budgets, reviews financial statements and reports, supervises the collection of delinquent resident accounts and ensures the accuracy of MRI reporting.
- Responsible for the preparation of annual rent increase proposals.
- Compliance and Operations
- Participates in strategic planning for property/account acquisition which includes integrating newly developed properties and delegating resources for initial lease up.
- Developing and approving a marketing plan to maximize the performance of each property.
- Establishing and maintaining occupancy standards at the highest level achievable and assuring that a maximum level of customer service to residents is provided.
- Promoting excellence in property management relations.
- Overseeing and ensuring adherence to compliance requirements outlined in regulatory agreements, contracts, company policies and procedures and federal, state and local laws.
- Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company polices and directives; performs timely performance evaluations on employees; assists Regional Managers and Property Managers with site-level employees. Approves all new hires, status changes and terminations for on-site personnel in coordination with Human Resources and the Vice President.
- Ensures appropriate staff development and/or training is provided, including his/her own and that all staff is aware and correctly implements the fair housing / employment laws, safety rules and regulations as well as other company policies and procedures.
- Supervises resident evictions and assists with investigating complaints.
- Inspects properties in portfolio to ensure that the highest standards are maintained; evaluates effectiveness and efficiency of maintenance, grounds, and housekeeping operations. Conducts short and long range plans for correction of deficiencies and for normal maintenance of the properties.
OTHER JOB FUNCTIONS
- Assist in the development, implementation and maintenance of internal controls and procedures that provide operation and fiscal control, cost savings, projections, planning, forecasting and effective utilization of assets and properties.
- Makes recommendations to improve marketing and leasing programs.
- Reviews and improves marketing and public relations programs on a regular basis to ensure their compliance with federal, state, local and regulatory requirements.
- Attends meetings requested by regulatory agencies.
- Promotes harmonious relations among residents, staff, vendors, and the community at-large.
- Responsible for placing appropriate property insurance..
Qualifications:MINIMUM QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLSBusiness and Management Principles – Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.Problem Sensitivity/ Deductive Reasoning — Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considering the relative costs and benefits of potential actions to choose the most appropriate one.Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand.Oral Comprehension and Expression — Ability to listen to, understand and speak so others can understand ideas and information presented verbally.
KNOWLEDGEPolicies and Regulations — Knowledge of diverse housing polices and programs, federal, state and local laws, government regulations and agency rules that pertain to properties managed.Management of Personnel Resources — Knowledge of principles and procedures for legally identifying the best people for the job, hiring, motivating, developing and directing people as they work.Management of Financial Resources — Knowledge of economic and accounting principles and practices for creating a realistic budget, banking, understanding financial reports and the ability to use mathematics to solve problems.Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques.
EXPERIENCE
- A minimum of six years of Property Management is needed. Previous experience in managing affordable housing is desired.
- Previous experience planning, scheduling and completing major projects with minimum guidance with demonstrated experience in problem identification, analysis, recommendation of options and development of logical and workable solutions is critical.
- Demonstrated experience in preparing and completing budgets for property management and financial analysis with sound recommendations.
- Proven record of providing excellent internal and external customer service and diplomacy.
- At least ten years experience in personnel supervision, training, and evaluation.
- Demonstrated ability to support and develop diverse staff and resident environments.
- Demonstrated knowledge on Microsoft Office programs such as WORD, EXCEL, and OUTLOOK are essential.
Demonstrated experience working with, and knowledge of, JSCo’s Southern California management team and clients is preferred but not required.
EDUCATION – Bachelors Degree in Business Administration, Finance, Planning, Social Services or equivalent work experience is desirable.
WORKING CONDITIONS/ PHYSICAL REQUIREMENTSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Environment/ Requirements
- This position deals with outside personnel such as residents and clients on a regular basis with contact in various forms such as in person, phone and email.
- The location of the position changes frequently form indoors to outdoors as site visits are necessary. However, extreme environmental conditions do not exist.
- It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
- It is necessary to adapt to a frequently changing environment.
- Sitting and standing is as needed.
- It is necessary for the position to travel independently to property locations on a regular basis.
#JS1388Benefits-at-a-glance: Benefits for Employees who work 30+ hours/week –
- Medical, dental and vision care; preventative medical care paid at 100%.
- Vacation leave of up to ten days per year in the first year.
- Up to 72 hours of sick time per year.
- Flexible Spending Accounts for Health Care and Dependent Care.
- Company paid Life AD&D Long Term Disability.
- Free, confidential counseling through our Employee Assistance Program.
- Commuter benefit program.
- Discounts for AT&T and ClassPass.
- $50 annual Wellness Reimbursement.
- Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).
Benefits for Employees who work less than 30 hours/week –
- Free, confidential counseling through our Employee Assistance Program.
- Commuter benefit program.
- Discounts for AT&T and ClassPass.
- $50 annual Wellness Reimbursement.
- Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week)
- Up to 72 hours of sick time per year.
Equal Opportunity Employer: The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative. California Consumer Privacy Act:Effective January 1, 2020, the California Consumer Privacy Act requires businesses that meet certain minimum threshold requirements to provide a “notice at collection” to applicants for employment who reside in California. The notice at collection describes the categories of personal information to be collected about these California applicants and the purposes for using that personal information. Therefore, we have posted the Company’s “Notice At Collection For California Applicants” here. Please review this Notice at your convenience.