RAM
The Regional Account Manager is responsible for supporting the Global Account Management program to manage key accounts within his/her region and is responsible for companies’ service quality, retention and growth of the client’s volume and revenue goals. Regional Account Manager gathers client needs locally, identify expectations, measures service feedback and centralizes reporting. Additional clients may be assigned
Fluent in Korean and English
Infiltrate assigned client(s) by building a close professional relationship with all decision makers in terms of transportation and logistics.
Work closely with local operations team and Global Account Manager (GAM) to ensure all service expectations are being met.
Understand client’s problems and challenges, while looking for opportunities to design, offer, sell and implement competitive logistics and supply chain solutions related but not limited to: air freight, ocean freight, domestic trucking, customs brokerage, project management, rigging, and assembly.
Provide prompt and compelling service proposals to address client’s requirements, earn trust from client and reduce/eliminate client’s willingness to look for quotations from competitors or to launch RFQ processes
Develop relationships with current and new prospective supplier’s to make sure service proposals are competitive for the client and profitable for Morrison. Ensure that reputable suppliers are in place for handling day to day needs.
Become knowledgeable on Morrison’s capabilities and success within the client’s industry of focus
Develop relationships with companies within the industry of focus and geographically related to the district/area where employee is located
Responsible for accurately and timely quoting to assigned customers using general tariffs provided by product leaders and based on knowledge of customer buying triggers and/or target/market rates. Must work closely with Global Account Manager to ensure that all pricing is aligned as needed.
Responsible to develop, maintain, train, certify, and re-certify all full time, part time, and 3rd party payroll employees who handle assigned customers on CSOPs (Customer Specific Operating Procedures)
Define and help implement client specific SOP’s and ensure that they are being adhered to throughout the organization
Responsible for ensuring that all client requested milestones and metrics are being met to exceed expectations. Work closely with origin or destination stations to identify and solve any root cause issues that may be leading to service failures.
Organize and lead local Customer Business Reviews; review and manage regular KPI requirements
Monitor account receivables in the region to hit company target and ensure timely, accurate billing
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records