Regional Account Manager

Regional Account Manager

Position Description

Regional Account Manager are responsible for executing and developing accounts across the food retail market.  The Regional Account Manager will grow existing customers through targeted new product, service introductions, and program compliance.  In each of these situations, the Regional Account Manager builds and maintains quality relationships with their current portfolio of customers to retain business, increases sales within those customers. They are responsible for ensuring quality execution of customer programs  by working directly with Field Operations (TR, DM, and AM) to evaluate, train, and provide feedback on audit work product and service delivery

Main Responsibilities

• Retains current business through the development of strong relationships with key leaders in their corporate accounts. Creates customer awareness of the full value of Ecolab’s products and services.  Performs executive business reviews with customers on a regular basis.  Works with the Field Sales team to resolve product and/or service-related issues

• Grows the portfolio of new business by increasing Ecolab’s penetration within those accounts. Sells new FRS products and programs to corporate customers, facilitates appropriate demonstrations, and utilizes appropriate solution selling to resolve customer needs.  Works with customers to obtain pricing actions.  Creates programs for the Field Sales team to sell into franchise accounts

• Leads and manages new customer rollouts partnering with Field Sales to ensure successful implementation of FRS products and programs into new accounts and/or new products and programs into existing accounts

• Operates in a safe manner at all times including using safe and proper driving techniques and use of necessary personal protective equipment when in the field and/or customer accounts.  Maintains an awareness of potential safety issues and works to address them.

• Accompanies field associates on field visits within territories and required intervals

• Resolves customer issues and problems efficiently and effectively

• Addresses customer concerns and follows up regularly

• Identify, communicate, and assist in addressing knowledge or performance-based deviations from Ecolab or customer expectations

• Assist in the onboarding of new Territory Representatives and Territory Representatives that are expanding audit duties to ensure auditing proficiency

Minimum Qualifications

• Bachelor’s degree

• 5+ years business-to-business commercial sales or equivalent Ecolab experience

• Must have a valid driver’s license and acceptable Motor Vehicle Record (2 years)

• Home office with internet access capability

• Ability to travel up to 50%

• Immigration Sponsorship is not available for this position

Preferred Qualifications

• Proven record of high individual sales performance, including experience selling programs and/or service in Ecolab’s core market segments (restaurant, hospitality, food retail, medical, food and beverage processing) and corporate or multi-unit sales experience

• Strong relationship management capability with outstanding consulting skills

• Excellent communication and interpersonal skills

• Proven negotiation & presentation skills

• Self-motivation and drive for results

• Excellent organization, time management, and follow-up skills

• Restaurant industry and product knowledge, good business and financial acumen

• Demonstrates aptitude for problem solving; ability to determine solutions for customers (consultative sales approach)

Dimensions Size of Business / Scope

• Market size (scale) varies by geography

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.