PURPOSE OF THE JOBWe are looking for a District Manager who will have the overall responsibility for overseeing the people, processes, and operations of 5-10 restaurants in one area.
The District Manager drives day-to-day operations of all company-owned restaurants in the market; trains, coaches, supports managers, plans and sets goals; focuses on in-store problem solving/process improvement; sets standards; recognizes and motivates Restaurant Managers, Assistant Managers, and Restaurant Teams.JOB RESPONSIBILITIESProvides leadership for each manager in the market to ensure customer satisfaction.Leads the way by working with each Restaurant General Manager in the market to deliver RCP (Restaurant Controllable Profit) and meet targeted flow-thru in each restaurant in the market; utilizes available reports (e.G.
exception reporting) to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are followed at all times.Partners with each Restaurant General Manager in the market to build sales over last year’s sales achievement.Accountable for coaching and training Restaurant General Managers, Assistant Managers, and Shift Supervisors for operational excellence, supports national training initiatives, is involved in the process for new employee orientation, monitors training processes to ensure quality training of team members and managers.Aggressively develops and maintains restaurant General Manager and Assistant Manager staffing levels; drives to full management staffing for each restaurant in the market; commits to the selection process; monitors restaurant-level staffing.Absolutely uncompromising execution of the highest standards of OSHA, local health and safety codes, and company safety and security policy.Champions recognition and motivation efforts throughout the market.Do not compromise in creating and maintaining a safe environment for employees and customers.Has authority to hire and fire (or participate in those decisions)Resolution oriented in all restaurant-level Employee Relations activities; provides needed Employee Relations assistance to RGM; is proactive in addressing Employee Relations needs in the market.Exhibits ownership when working with General Managers to resolve chronic R& M issues; determines causes of excessive R& M; gathers R&M issues; identifies trends and takes to Facility Managers.JOB CAPABILITIES/EXPERIENCEEducation/Certifications – High School Diploma or GED required; College or University Degree preferred.Years of Experience – 3-5 years of successful, high sales volume, operational “multi-unit” management experience in the Quick Service Restaurant industry.Good communication skills, and strong interpersonal and conflict resolution skills.Exceptional team-building capability.Basic business math and accounting skills, and strong analytical/decision-making skills.Basic personal computer literacy.Displays detailed knowledge of all key food handling/food safety procedures.Ability to accommodate the likelihood of a variable work schedule from week to week, including weekends, holidays, evenings, etc.
as required.Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees.Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.Must be able to travel to designated stores and work with the management team on a regular basis.Maintains a valid driver’s license and be able to be insured with the company insurance coverage.*Multiple positions open in the Los Angeles Region