For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
About Crypto.com Arena
Since its November 1999 Grand Opening, the AEG owned, and operated Crypto.com Arena has set industry standards for world-class sports and entertainment events and an unrivaled commitment to delivering to its fans best-in-class quality of service and a guest experience second to none. As the home of four professional sports franchises the NBAs Los Angeles Lakers and LA Clippers, the NHLs LA Kings and the WNBAs Los Angeles Sparks the downtown Los Angeles arena has proven to be a home court advantage for the local teams who have earned nine championships since moving to the L.A. LIVE adjacent venue. For more than 23 years, the iconic sports and entertainment showplace has continued to distinguish itself as the host of numerous major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 20 of the last 22 GRAMMY Awards shows. Crypto.com Arena has also been marked with performances and special events that brought international stature to the award-winning venue including concerts starring Taylor Swift, Beyonc, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Kanye West, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bubl, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and special events.
Job Summary:
Reporting to the Security Management Team, the Sr. Security Supervisor will supervise Security Officers at Crypto.com Arena and/or Microsoft Theater, representing the organization in an exemplary manner.
Key Job Factors:
1. Level of accountability: Generally managed
2. Level of decision making: Diversified tasks
3. Has contact with: Multiple departments (Internal)
4. Supervision: Direct supervision/management of employee(s)
5. Position Title(s) of Direct Report(s): Part Time Security Officer
6. Physical Requirements: Frequent standing or walking
7. Travel Percentage (%): None
Essential Duties:
1. Event Security
Uphold the Security Departments directives; most importantly, our mission to take reasonable steps to protect the safety and security of our venues guests, team members, and assets with respect towards everyones dignity and legal rights.
Resolve escalated security situations, providing appropriate warnings and complete ejections/arrests if warranted/necessary.
Ensure enforcement and compliance of the venues Event Policies at all times.
Assist with directional and informational inquiries. Serve as an escalation point for complaints/issues.
Appropriately document all major/minor incidents.
Represent STAPLES Center and/or Microsoft Theater and the Security Department in an exemplary manner.
Perform a variety of duties often changing from one task to another of a different nature without the loss of efficiency or composure.
2. Staff Supervision
Deploy staff for events. Assign appropriate shifts, breaks, and necessary equipment.
Train staff in basic guest service and security skills. Actively monitor staff interactions with Crypto.com Arena and/or Microsoft Theater guests, clients, artists/athletes, and team members at events to ensure a safe, secure, comfortable entertainment experience for all.
Provide leadership and guidance to staff. Serve as mentor/coach to all Security team members.
Provide timely, appropriate feedback to staff on performance, both positive and corrective. Effectively communicate escalated team member issues to Security Management Team.
Administer appropriate performance reviews, counseling and disciplinary documentations as needed to ensure compliance of Crypto.com Arena/Microsoft Theater company/department policies.
Accept responsibility for the performance and conduct of the security team assigned to the deployment.
Exhibit leadership qualities, motivate staff, and lead by example.
3. Staff Hiring and Training
Assist with Department hiring, including conducting interviews and assisting with new hire orientation training.
Assist with Department training, including an expanded role in the daily training program.
Assist with training new Security Supervisors.
Required Qualifications (Job Knowledge, Skills, and Education):
Note: This position is currently only open to internal candidates working at Crypto.com Arena or Microsoft Theater as a part-time Security Supervisor or full-time Security Officer.
1. A minimum education level of: High School Diploma or its equivalency
2. A minimum of 3-4 years of related work experience, including supervisory experience
3. Previous security experience and current Guard Card required.
4. Strong interpersonal and communication (written and verbal in English) skills
5. Basic computer skills, including Microsoft Office applications (Outlook, Word, and Excel)
6. Ability to multi-task and perform under pressure
7. Ability to establish/maintain effective working relationships with building staff, guests, clients and vendors
8. Ability to pass a criminal background check, employment verification, and drug screening
9. An understanding of the rules of law and relevant penal codes pertaining to security
10. Strong teamwork etiquette
11. Flexibility to adapt to changes in assignment per event
12. Ability to maintain patron, team member, and company confidentiality
13. Ability to lift, carry, push, and pull up to fifty (50) pounds
14. Ability stand/walk and climb stairs for more than four (4) hours; ability to run; ability to talk, listen, and observe continuously
15. Available to work at least five (5) event shifts per week, including evenings, weekends, and holidays
Preferred Qualifications:
1. Previous experience working in a similar sports/entertainment facility environment
2. At least one (1) year of experience supervising and leading a team
3. CPR / AED / First Aid Training
Other:
AEG reserves the right to change or modify the employees job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today’s business climate.
This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)