Job Description
CORE COMPETENCIES FOR THIS ROLE:
_PLANNING AND ORGANIZING: __Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones._
_LEADING AND SUPERVISING: __Provides others with a clear direction; motivates and empowers others; recruits staff of a high caliber; provides staff with development opportunities and coaching; sets appropriate standards of behavior._
_APPLYING EXPERTISE AND TECHNOLOGY: __Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions._
_RELATING AND NETWORKING:_ _Easily establishes good relationships with residents and staff; relates well to people at all levels; builds wide and effective networks of contacts._
_ADHERING TO PRINCIPLES & VALUES__: Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities; encourages organizational and individual responsibility towards the communities we serve._
PRIMARY RESPONSIBILITIES & ACCOUNTABILITIES
PROPERTY MANAGEMENT
Collect rents and maintain computer records according to Abode Communities procedures.
Process rent adjustments in accordance with established procedures.
Maintain compliance with Low-Income Housing Tax Credits by assuring all files are accurate and audited.
Monitor expenses to ensure spending is within budgetary guidelines.
Monitor and provide explanation of monthly variances for the propertys budget.
Post charges associated with work orders, late charges, etc.
by entering them in computer and generating notices for residents.
Follow-up delinquent accounts and pursue collections in accordance with established procedures.
Establish and maintain a waiting list per established procedures, ensuring that there are four applicant households per unit.
Pro-actively market all units to low-income eligible households.
Show vacant apartments utilizing professional marketing procedures and maintain a high level of continued occupancy by leasing property in a timely manner.
Maintain tenant files and related documentation regarding continuing eligibility and adjustments.
Verify eligibility according to property requirements, which may include checking references and other information on resident applications through Abode Communities approved credit and criminal investigative service.
Complete rental agreements.
Make daily deposits, if appropriate.
Prepare reports in accordance with established procedures.
Complete move-in and move-out reports, and send move-in and move-out packages to Regional Property Supervisor for filing and disbursement of security deposits.
Address resident concerns in a timely professional manner.
Document and report all issues to Regional Property Supervisor and management, as appropriate.
Send/post all notices regarding compliance of rules and regulations when a violation occurs.
Issue purchase order numbers and track purchases from order through invoice utilizing Abodes online purchasing system.
Review invoices for correctness, accuracy, and proper coding.
Complete and submit incident reports for all unusual events, especially those that may involve injury or damage.
Maintain the property business office in a neat, orderly and business-like manner at all times with regularly scheduled office hours per established procedures.
Assist in scheduling work performed by vendors and maintenance staff, conducting property inspections, logging and filing maintenance work orders, ordering supplies, etc.
STAFF SUPERVISION
Interpret and apply personnel policies, departmental policies, and other policies and procedures for assigned staff.
Train or assist in training other site personnel, if needed.
Prepare and review performance appraisals and discuss with subordinates as appropriate.
In collaboration with the Regional Property Supervisor, counsel employees regarding job performance and document in accordance with established procedures.
Recommend disciplinary action, as needed.
Assist and coordinate functions to assure a safe and productive work environment.
Promote Abodes mission and strategic plan by writing objectives into staff performance plan, if needed.
GENERAL REPAIR AND MAINTENANCE
Oversee maintenance of the buildings, sites and community space to assure they are clean, inviting and safe.
Oversee maintenance of the grounds, trash container areas, and common areas not allowing any trash or debris to accumulate.
Oversee all work associated with the upkeep and maintenance of the grounds.
Ensure all vacant apartments are cleaned immediately and made ready for showing and occupancy within six days after move-out.
Log all resident complaints and dispatch maintenance personnel promptly.
Items covered under warranties should be reported to the appropriate maintenance companies and followed up for prompt repairs.
Generate work orders in response to requests for repairs from residents, coordinate completion of repairs, and close out work orders in accordance with established procedures.
Conduct daily property inspections, including move-in, housekeeping, and grounds in order to assure adherence to established standards.
Maintain records of the status of assigned units, e.g.
filled, vacant, anticipated vacancy, etc.
Assist with security activities by communicating with security personnel, if appropriate, regarding specific problems.
Be available either personally, or through other site personnel, for emergency calls.
TENANT RELATIONS
Counsel residents who are not complying with the terms of the lease and concerning delinquent payments.
Refer residents with special problems, such as economic, social, legal, health, etc.
to resident services staff or agencies that provide assistance.
Regularly meet with Resident Services Coordinator, if appropriate, to address issues and promote retention, assist with resident activities, address specific problems, plan meetings, or support activities as appropriate.
Resolve conflict and complaints among residents, if possible, in order to avoid grievances.
Assure all residents are treated in a fair and consistent manner.
Recommend eviction if resident behavior warrants and prepare related documentation to support recommendation.
Participate in hearings and appeals, as needed.