Alkami builds and delivers the nations most innovative cloud-based digital banking (online and mobile apps) for Credit Unions and Banks with over 11M users on our platform. Through our bold investments in technology and people, our clients confidently grow, adapt quickly and build thriving digital banking communities to compete against the Megabanks. Founded over 12 years ago with headquarters in Plano, Alkami is one of the fastest growing software companies in Texas. To share just a few of our recent recognitions: Best Place to Work in Fintech; Inc. 5000 Americas Fastest-Growing Private Companies; Deloitte Technology Fast 500; Tech Titans Top 5; and, SMU Cox Caruth Institute Dallas 100. With every Alkamist having ownership in Alkami, we are obsessively intentional about our culture: optimistic-perseverance, caring-collaboration, transparent-communication, courageous-innovation, trusted-accountability and real-fun. Beyond intentional culture, our commitment is to attract and retain amazing talent by fostering a high-growth, dynamic and rewarding environment; providing great benefits; making meaningful investments in learning and development; celebrating our successes together in remarkable ways; and, ACTing together by taking time to give back and volunteer.
Position Overview
Alkami is hiring a Project Manager for our Professional Services Organization (PSO) who is a talented professional that has a passion for planning and attention to detail, and customer-facing experience with launching cloud software solutions. This position will report into the Alkami Client Services organization and be responsible for managing customer Professional Services project work (phase 2 projects, client feature requests and addition of new Product). Successful candidates must demonstrate resourcefulness, a strong sense of urgency and ownership to drive projects to completion and be successful in a collaborative environment. Communication skills are critical as well as the ability to quantify and manage all aspects of the project, balancing both client and internal team objectives while adhering to established timelines and contract scope.
Key Responsibilities & Duties
- Excellent communication and problem solving abilities.
- Create project schedules and define project deliverables based around project scope.
- Track and manage project milestones and customer reported issues.
- Communicate status, issues and risks to project stakeholders.
- Maintain project documentation, meeting minutes, meeting agendas, scope amendments, and key customer communication archives.
- Create and manage configuration documentation for client projects.
- Be the primary point of contact for all client inquiries for projects being managed.
- Work closely with Product Development and Engineering to resolve complex issues reported by our customers.
- Provide regular input to the Professional Services management team on process improvements and best practices
- Track individual and team time reporting for assigned projects and ensure compliance with budgeted project labor.
- Coordinate with the account management team during implementation lifecycle and post-launch stage to maintain customer relationships and communication.
- Host recurring customer conference calls to drive project execution.
Qualifications
- 2 to 4 years of total project management experience
- 2+ years of technical project management experience, working with software development teams and implementing software
- High technical knowledge and experience with recent SaaS project experience
- Experience with professional services
- Working experience with SQL server–ability to pull and review logs
- Experience managing multiple projects at once.
- Excellent organizational and time management skills.
- Excellent problem solving and decision-making skills.
- Ability to perform successfully in a high-pressure, fast-pace working environment.
- Careful attention to detail in all aspects of the job.
Desired Skills
- Working knowledge of SQL and haystack is extremely beneficial
- Previous use of JIRA and Workfront preferred.
- Previous work experience with the banking and financial industry as it relates to Internet home banking applications.
Cool Things to Know
Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits. Did you know every Alkamist has ownership in Alkami? We also have on and off site employee events and activities.
Work Authorization: We cannot offer employer sponsorship at this time; candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search we know who you are and we love you, but we dont need you right now.
The Important Stuff
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task