Project Coordinator for Workers Compensation System Upgrade Project Project Workers Compensation Claims Management System Software (iVOS) Continued Implementation and Upgrades Background The Client went live with the application in May 2014, but continues to license new functionality (e.g., automated PI payments). The vendor also provides regular software updates containing a number of fixes and enhancements. The selected contractor will be responsible for coordinating implementation of new functionality and software upgrades and providing general support to the user community. The contractor will report to the Client s Workers Compensation Claims Administrator. The contractor will work with Client staff (at all levels), third party administrators, interfacing organizations, and the vendor. Scope of Duties The Project Coordinator will assist the Client with the implementation of additional iVOS features, coordinate at least one software release upgrade, as well as provide general production support. Duties will include, but not be limited to Assist the Project Coordinator with daily operational needs. Coordinate with vendor and Client resources to implement additional iVOS features (e.g., automated PI payments) Assist with the implementation of electronic payments for direct deposit Assist with implementation of the new claim intake process, Digital Coordinate application version upgrade including review of release notes, planmonitor testing, coordinate cutover Assist with application and interface troubleshooting Document and submit software defects to the vendor Coordinate issue resolution with Client staff and vendors Recommend and implement iVOS software configuration to support businessneeds Work with business users to identify reporting requirements Develop reports using the iVOS Reporter module Provide user training and documentation Assist in identifying and resolving project risks and issues Requirements The contractor must be proficient in the following skills and knowledge to perform this work A minimum of ten years experience with a combination of project management, project management assistance, business analysis for business applications systems, and at least five years’ experience with projects of similar size and scope A minimum of five years experience with iVOS (version 4.4 or higher) or similar claims management or risk management software Experience working with all employment levels including senior executives and claims level staff Experience developing and executing test plans Experience documenting processes and requirements that can be understood by both IT and business stakeholders Ability to quickly learn the business processes unique to the Client and to apply past experience to the client environment Very strong analytical skills Very strong oral and written communication skills Very strong facilitation and coordination skills Proven ability to be flexible and to do what is needed to ensure that business needs are met Knowledge of workers compensation processes and regulations is desirable W2 employees only All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status or medical condition. We will consider all applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative. Contact Donna Years of Experience Required More than 5 years Expected Travel Time None