Tamara Mellon, co-founder of Jimmy Choo, is no stranger to success or rule breaking. True to form, Tamara is now doing things differently— really differently.
Headquartered in Los Angeles, her five-year-old namesake label is the first-ever direct-to-consumer luxury women’s accessories brand. What this means in short: old school Italian craftsmanship without the retail markups.
For us, new luxury also means reinventing the shopping experience. Anyone who shops with us (or is a fan of the brand for that matter) is a VIP— think best-in-class customer service (we call them Liaisons) and complimentary shoe care with every purchase.
We’re dead serious about disrupting the status quo, and not just in the fashion industry. An outspoken advocate of women’s issues, Tamara Mellon is creating a community of like-minded, next gen consumers.
If you’re a rule breaker like us, and this sounds like the opportunity (not the job) you’ve been waiting for, we’d love to hear from you.
As a Digital Product Manager, you will have deep understanding of e-commerce principles and experience driving product development and implementation processes. You will be the voice of the client through the product development lifecycle, ensuring that the experiences delivered not only meet the client’s needs but also surprise and delight.
Responsibilities
- Maintain a world-class customer digital experience through various initiatives that are critical to business growth
- Build and drive the product roadmap guided by key objectives and metrics, focusing on both core funnel shopping and brand/marketing pages
- Partner with Marketing, Merchandising, Inventory, Client Services and Stores teams to ensure all digital platforms used (both internally/externally) are cohesive, functional, and effective
- Work closely with developers and creative/designers to concept, prototype, ship, measure and improve features on the web app
- Define product requirements, translate into user stories, and continually evaluate and prioritize the backlog
- Run A/B tests to support continual optimization of the business and product plan
- Become a subject-matter expert in e-commerce opportunities and challenges
Requirements
- 4+ years experience as a Product Manager for an e-commerce consumer focused web app (direct-to-consumer preferred)
- Demonstrated ability to envision, define, implement, and deliver new products and features to market, using agile methodologies to achieve goals
- Proven track record of working collaboratively and effectively with cross-functional teams, excellent communication and interpersonal skills
- Ability to garner consensus from a variety of perspectives and gain stakeholder buy-in
- Deep understanding of customer conversion methodologies & measurement, and eCommerce platforms & practices
- Experience in A/B testing and data analysis to back-up your assumptions and product decisions
- A true team player, willing to help teams get the job done wherever you’re needed
- Solid technical background with understanding and/or hands-on experience in software development, experience contributing to engineering discussions around technology decisions and strategy
- Experience with headless architectures, Gatsby, Shopify, CMS and/or databases and OMS a plus
Benefits
- Competitive salary
- Medical, Dental, and Vision
- Unlimited paid time off
- Employee discount (you love shoes, right?)
- Fast-paced, energetic, and entrepreneurial culture with long-term career development opportunities