Are you the next Product Engineering Manager, Hotel IT we are looking for?
- You will be part of the larger Hotel IT Product Growth and Go-To-Market team.
- You will sit at the intersection of Sales, Account Management/Customer Care, and Finance / Technology teams to drive business strategy, profitability, new complex deals, and customer retention.
- You will support the growth of 6 leading SaaS technology products focused on serving independent and branded hotels globally.
- You will have the opportunity to progress to larger areas of responsibility over time.
In this role you’ll:
- Execute customer Discoveries and be accountable for Functional Designs of our Solutions in collaboration with the Product Strategists for various SaaS technology products within the Hospitality Hotel IT division
- Contribute product specific content for Sales presentations for large/complex Opportunities
- Define service requirements and development content for proposals in large/complex deals, including scope and timeline definitions
- Liaise with customer delivery and professional services teams when necessary to deliver proposals for custom solution scope, cost, and timeline to onboard a new customer
- Partner with the Account Management, Sales, Enterprise Solutions and Program Management teams to maximize retention for our largest customers
- Conduct strategic business reviews with the customer at regular intervals to deepen Amadeus understanding of the customers business priorities, technical architecture, and customer needs
- Participate in Enterprise Quarterly Business Reviews.
Facilitate product management involvement as necessary
- Provide feedback about needs for largest customers to Product Management organization for input in product roadmap planning
- Facilitate Customer product feature requests through to closure for our largest customers
About the ideal candidate:
- Education: Bachelors degree or Master’s degree
Relevant Work Experience:
- Experience working with Enterprise level customers and interfacing with the Senior Business Stakeholders on the customer side including C Level leadership.
- Experience leading Customer Discoveries as a consultant within a software or services department or consulting firm with a demonstrated ability to gather, analyze and present data with and to all levels of a customer organization.
- Experience working with Agile methodologies, with a strong preference for Scaled Agile Framework experience.
- Experience with hospitality interfacing standards such as HTNG, OTA, etc.
- Bachelor’s Degree or equivalent experience.
MBA is a significant plus.
- Minimum of 5+ years’ experience writing and modeling use cases and user stories in an agile model.
Business Understanding:
- Proven experience mapping customer Business Requirements to Software Product features to ensure successful outcomes for the Customer
- Demonstrated domain expertise with software development in the hospitality industry.
- Experience as a consultant within a software or services department or consulting firm with a demonstrated ability to gather, analyze and present data with and to all levels of a customer organization.
- Experience with hospitality interfacing standards such as HTNG, OTA, etc.
Business Understanding:
- The Product Engineering Manager will work with our largest customers to document business needs and technical needs around our 6 SaaS technology product domains.
- This important role within our organization will work closely with leaders on the Product, Sales, and Operations teams within Amadeus.
- The Product Engineering Manager serves as the voice of the customer to help Amadeus close new deals and retain some or our largest Accounts.
- The Product Engineering Manager will build deep and valuable relationships with our largest customers so that both the customer and Amadeus get the most value out of the partnership.
What we can offer you:
The opportunity to work for one of the world’s top leading travel tech companies; a company that originated in technology innovation and sees the world with a technology-first perspective
Skills development and opportunities to try new ideas
A global diverse work environment
Application process:
The application process takes no longer than 10 minutes!
Create your candidate profile, upload your CV and apply.
Are you the one we are looking for?
Apply now!
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
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