Responsibilities
Reporting to the Clinical Director, the Practice Manager oversees the business and patient care support functions for the Parkside Primary Care practice.
Responsible for FTE, call center and patient access, administrative and financial analysis, care coordination of clinical services and communication, space management, clinical outcomes, quality and safety reporting, revenue cycle management, policy development and deployment.
Develops project plans to ensure department goals and effective operations of these clinical practices are met.
Responsibility also includes following and adhering to personnel policy and procedure, hiring, recruiting qualified personnel, Will work with Lead physician, operation clinic leads/supervisors, Medical Director, and Clinical Director to assure an overall effective operation of this location.
Qualifications
Prior supervisory experience required
Previous healthcare or ambulatory experience required
Skill in managing a complex organization with multiple objectives and goals, with limited resources.
Working knowledge of policies and procedures related to departmental administration in a large, urban university setting.
Demonstrated skill in managing a multi-function staff covered by diverse personnel policies and contract, including assessing and developing staffing needs and plans; demonstrated skill in recruiting, selecting, training, supervising, evaluating, and disciplining all levels of staff employees.
Ability to establish and maintain effective working relationships and to communicate effectively with faculty, staff, administrators, and the public in a variety of complex, sometimes sensitive issues.
Demonstrated ability to write analytical and administrative reports and correspondence, which are clear, concise, logical and appropriate for a variety of audiences.
Demonstrated skill in management of space, equipment and material resources including developing utilization plans and justifying acquisitions.
Demonstrated computer skills to develop financial and administrative reporting systems for cost control and financial planning and analysis; recommend hardware and software purchases; trouble-shoot hardware and software problems.
Working knowledge of academic personnel including dossier preparation, medical and basic science compensation plans.
Demonstrated skill in organizing material, information, and people in a systematic way to optimize efficiency and minimize duplication effort.
Demonstrated skill in modifying and/or adapting designs, procedures or methods to achieve organizational goals and objectives.
Skill in developing short-term and long-term goals in all areas of management.
Skill in negotiating, exchanging ideas, information and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions or solutions.
Excellent customer service skills and experience required.
UCLA is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.