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Operations Manager

CS Recruiting

This is a Full-time position in Los Angeles, CA posted July 17, 2021.

E-commerce (B2C), Shipper, On-Site Logistics Management

Our client’s mission is to transform the $8-12T fragmented and outdated logistics industry, and build an intelligent, asset-lite network that enables any online seller to offer fast, affordable fulfillment.

Job Type: Full-time

Sr. Distribution Operations Manager
Our client is making 1-day shipping a possibility for their merchants by building a network of sortation centers designed to inject packages into the network of their carrier partners. With daily increasing shipping volumes they have high expectations for 2021 and a need to scale their operations. It’s a huge challenge, which is why our client is looking for someone with a passion for managing remote partners, identifying process failings, conducting root cause analysis, and implementing and driving improvements.

Responsibilities:

  • Serve as the main point of contact for warehouse partners to mitigate risks and resolve issues.
  • Be an integral part of our client’s Operations team, acting as a primary manager to a subset of our client’s external warehouse partners.
  • Own performance reporting for warehouse partners, including on-time receiving and shipping, inventory accuracy, and packing quality.
  • Consistently hold warehouse partners to strict SLA expectations, providing clear and concise verbal and written reports of performance, and action plans when needed.
  • Coordinate all warehouse partner management tasks and communication between warehouse partners and our client’s teams.
  • Actively engage with site and regional operations leadership to implement new operational improvements and new services.
  • Facilitate troubleshooting with relevant parties for warehouse partner related problems.

Experience:

  • 4-7 years of professional experience in supply chain, fulfillment, e-commerce, vendor and/or partner management.
  • 2-4 years of professional experience in developing, leading, and implementing continuous improvement experience.
  • 1+ year of experience Lean Six Sigma problem solving methodologies such as Gemba, Daily Management, A3 Problem Solving, and Leader Standard Work.
  • Experience working with SQL, creating and running reports is a plus.
  • A successful Senior Operations Manager will be proficient at solving complex logistics and process challenges as well as possess a strong desire to move quickly and deliver results
  • Ability to travel onsite to meet with warehouse partners within your region approximately 50% of the time.
  • Demonstrated collaboration with internal and external business partners to deliver greater operational performance, efficiency, and quality.
  • Precise communication around external partner decisions, issues, risks and new processes.
  • Keen ability to distinguish internal versus external problem causes to properly focus the correct resources to resolve issues quickly.
  • Exceptional prioritization skills to ensure timely resolutions that are appropriate for the severity and impact of the situation.
  • Ability to adapt in a rapid growth, startup environment.
  • Strong computer literacy skills, including usage of Google Sheets/Excel.
  • Incredibly hardworking and willing to do what it takes for us to reach our goals.
  • Must have reliable transportation for frequent travel to visit warehouses.

This position offers a competitive base salary.

Related to: Related to: Shipper, Manufacturer, Distributor, Distribution, Fulfillment, Supply Chain, Supply Chain Operations, Distribution Center, Fulfillment Center, Warehouse, Logistics, LTL, Less Than Load, Less Than Truckload, Partial Load, Partial Shipment, Parcel, Small Parcel, KPI, Shipping, Receiving, P&L, Facility, Facility Management, Distribution, Fulfillment, Inventory, Inventory Control, Stocking, Product Shipment, WMS, Warehouse Operations, Shipper, Distributor, Storage, Dock Operations, Warehousing, SKU, EDI, freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery, Manager, Management, Supervisor, Team Lead, Team Management, Middle Management