Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County’s vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.Job SummaryThe Operations Manager is a self-motivated, out-of-the-box, critical thinker, who is able to execute consistently in daily operations. This position is responsible for supporting the Chief Operating Officer (COO), and providing leadership within the Office of the COO in the execution of a wide-variety of organizational initiatives, by monitoring activities and performance trends, developing and managing operations-specific cost center budgets, and other executive obligations. Monitors operational activities, trends and timelines, communication, and coordination of Operations. The Operations Manager monitors and helps the COO manage key internal and external activities, timelines and obligations. The Operations Manager is responsible for reviewing materials and requests and helping the COO determine actions and follow through. The Operations Manager is responsible preparing and reviewing reports, memos, and correspondence for Board of Governors meetings, internal and external committee meetings, L.A. Care leadership, external business associates and other purposes. The Operations Manager is responsible for ensuring the COO is well prepared to attend meetings and other functions. In conjunction with the Communications and Marketing Department, the Operations Manager is responsible for preparing and reviewing talking points for the COO presentations and related audio visual materials. The Operations Manager may stand-in for COO at committee meetings.DutiesDevelop, maintain, and manage a standardized framework to monitor operational activities, trends and timelines, communication, and coordination of Operations. Provide content-specific information management for the COO and the Office of the COO.Prepare and review reports, memos, correspondence and presentations as requested.Partner with the business leaders across all functional and line of business (LOB) business units to communicate the priorities of the COO and provide feedback or follow-ups to key staff members.Attend internal and external committee meetings.Perform other duties as assigned.Education RequiredBachelor’s DegreeIn lieu of degree, equivalent education and/or experience may be considered.Education PreferredExperienceRequired:A minimum of 5 years of demonstrated successful project management experience.SkillsRequired:Demonstration of both qualitative and quantitative analytical skills.Proven ability to work with a diverse group of people, including Executive and Senior Leadership within and outside of L.A. Care, support staff, and coworkers.Demonstrated ability to research issues and bring about resolution either directly or with the assistance of others.Demonstrated critical thinking and problem solving skills.Excellent written and verbal communication skills.Strong elicitation and process documentation skills.Strong organizational and communication skills to build and foster effective relationships.Proficiency with Microsoft Office tools including Word, Excel, Power Point, Access.Licenses/Certifications RequiredLicenses/Certifications PreferredRequired TrainingAdditional InformationL.A. Care offers a wide range of benefits including* Paid Time Off (PTO)* Tuition Reimbursement* Retirement Plans* Medical, Dental and Vision* Wellness Program* Volunteer Time Off (VTO)At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.Nearest Major Market: Los AngelesJob Segment: Medical, Healthcare