Operations Manager

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Job Title
Operations Manager
Job Description
Brink’s Global Services is a division of Brink’s Inc, the world’s premier provider of secure logistics and security solutions in more than 122 countries across 5 continents. Brink’s Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewellery, security, art and pharmaceutical industries The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Operations Manager at our Los Angeles, CA location.
Job Summary:
Under the direction of the General Manager Los Angeles, ensures efficient, safe and secure flow of shipments in/out of the Los Angeles BGS location to the U.S. thus assuming direct responsibility over the Import, Export, Domestic Sort, Vault and Operational personnel. The Operations Manager closely works with the General Manager, Customer Service, Sales, Brink’s CIT, Vendors and Overseas Affiliates supporting the streamlining of operational processes. The Operations Manager is required to work some weekends throughout the year (for trade shows and training sessions), some travel is required for some assignments (trade shows or training), work hours may fluctuate depending on operation’s requirements.
Key Responsibilities:
Responsible for the movement of high value shipments to and from the Brinks Global Network of branches through interacting with all levels of BGS employees, vendors, customers and Brink’s corporate representatives.
In partnership with the General Manager ensures adequate staffing and resources are available to meet business needs so that all Gateway Operations conform to regulations, policies and procedures set for by Brinks, the airlines, state and federal agencies.
Manages at the direction of the General Manager/Branch Manager all Operational functions including Gateway Operation, Import, Export, vaulting of Domestic / International Gateway shipments and Customer Service. In general will act as the number two leader at the branch and will serve as the primary leader when the General Manager/Branch Manager is not available/not on site.
Hires, schedules, trains and develops staff. Manages performance, discipline and motivation of staff to achieve business objectives
Manages inbound and outbound operations within assigned gateway area.
Development and enforcement of Standard Operating Procedures (SOP’s) for international activity to include safety, security and operational procedures
Support all internal customers: Diamond & Jewelry and Commodity Sales, Import, Domestic and Commodities CSR’s with cost determination and operational planning for special service requests.
Recommendations for asset additions, replacements, and reconfigurations based on business requirements.
Leverages systems, equipment and process design to drive continuous improvement in cost, quality and efficiency.
Manages the development and revising procedures for new and existing work to maximize profitability. Monitor employee productivity and recommend improvement.
Control and assessment of expense items related to the gateway operations
Work with the Sales team to review operations and compliance with Company procedures
Coordinate service & operations between USGS and affiliates.
Work with team and IT staff on LA BITS related issues to ensure compliance
Other duties as directed by the General Manager.
Manage all aspects of LAX SIDA badge program which includes training, renewals, audits and reporting.
Conduct monthly and quarterly audits of vault holdovers and assisting with audits at the metals storage operation.
Conduct street inspections on operations crews out on the road.
Ensure operation’s crews meet scanning and delivery KPI’s.
Implement LEAN practices and support continuous process improvement of the operation procedures.
Work with BGS Security Team to ensure facilities meet security standards and all security devices are operating properly.
Work with Fleet Manager to ensure BGS LA vehicles meet inspection requirements and have routine PMI’s performed.
Minimum Qualifications:
Minimum of 5-7 years of general management and supervision of teams engaged in logistics/freight forwarding in a high volume/secured environment.
Minimum of 3 years working as Driver/Messenger/Dispatcher or other related Operations position in an armed secured logistics environment.
Proficiency with Microsoft Office products including but not limited to Excel, Word, PowerPoint and is possible internal Brink’s proprietary/commercial business software packages (i.e. BITS, Garcia etc.)
Must be minimum of twenty one (21) years of age
A current & valid driver’s license
Satisfy all applicable Department of Transportation requirements
A valid weapons permit or ability to pass applicable weapons licensing requirements
A valid guard card or ability to obtain a guard card or any other required licenses
Ability to lift at least 50 pounds.
Overtime, including weekends may be required; must have flexibility in working a wide range of hours. Must be able to perform driver and or messenger duties as necessary.
Preferred Qualifications:
College degree in business and/or related field
Strong business acumen and the ability to influence and develop strong working relationships within a global organization.
Expert knowledge of logistical operations, products, services, policies, and procedures, in addition to a familiarity with the customers and the industries serviced
Track record of driving collaboration and maintaining open communications with both internal teams and external/internal customers
Extensive experience formulating immediate and long-range sales and profit objectives while maintaining process and procedural integrity
Experience developing successful teams and talent
Professional Skills:
Proven business acumen and business perspective
Excellent verbal, written, and interpersonal communication skills
Excellent understanding of Global logistics and Customs
Excellent decision-making and analytical skills
Strategist and “Doer” – possessing a good balance of conceptual/strategic thinking with tactical execution
Professional, positive demeanor
Excellent customer service skills
High level of integrity where personal and professional values are aligned with the company’s mission, vision and leadership framework.
Self-aware and self-motivated – comfortable operating with minimal direction and will thrive in a dynamic environment as a leader influencing change and transformation.
Responsive performance driven
Ability to forge strong relationships and work collaboratively within the local operations and global network and regional business setting.
Aptitude to gain credibility with direct reports and colleagues as well as external customers.
If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s Global Services.
Brink’s Global Services, Incorporated is an Equal Opportunity / Affirmative Action Employer, and is committed to maintaining a drug-free workplace.
About Brink’s
Brink’s is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we’re needed. We do it because we’re trusted and valued. We do it because it makes us proud. Brink’s Proud.
What’s Nex t?
Thank you for considering applying for a job at Brink’s U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.
Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter.
Brink’s is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. Brink’s is also committed to providing a drug free workplace.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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