JOB DESCRIPTIONManage all parking facility operations including budgeting & customer service.
Responsible for the overall direction, coordination, and evaluation of all facility employees including scheduling, safety, training, development, & employee relations.
Participates in various special projects, individually and in groups.
ESSENTIAL DUTIES & RESPONSIBILITIES:Maintain a neat and professional appearance at all times.Work without direct supervision.Manage day-to-day activities of the assigned parking facilityRespond to Senior Managements requests as instructed.Be at work every scheduled day and on time.Carries out management responsibilities training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Select, train, and develop subordinate personnel.Maintain parking facility appearance by coordinating regular maintenance schedules for upkeep of property and equipment.Hands on involvement in the direction of all facility employees at all times ensuring teamwork and harmonious work environment.Implement standards of performance and appearance.Have a thorough knowledge of all areas of facilities, thorough knowledge of the major streets, landmarks and freeways in the area of each facility.Report any known accidents observed or suspected violations of Company policy, safety hazards or any unusual occurrences to Vice President of Operations.Follow all safety and personnel rules and regulations.Ensure the efficient operation and profitability of the facilities by providing direction and leadership to assure superlative customer service executed by the best trained and motivated employees in the industry.Maintain adequate staff levels within the approved Facility Budget and Corporate Policy.Contribute to the profitability of the Company by closely monitoring costs and budgets.Ensure that all equipment is in safe working condition and clean and professional in appearance.Responsible for all progressive discipline of employees.Conduct ongoing meetings, training and observation of subordinate personnel to ensure compliance with Company Customer Service Vision and our Customer Service Mission.Interacts and communicates directly with customers.Ensure timely and accurate reporting of all financial results and operating activities.Complete/Perform other duties as needed.Job duties may be modified at any time.
MINIMUM QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.Bachelor’s Degree or 5 years management experience; or equivalent combination of education and/or experience to total five years.Parking experience and/or valet management or “customer-focused” work experience preferred.Union experience a plusAbility to develop workable implementation plans, monitor transition and evaluate results.
Able to communicate changes effectively, build commitment and overcome resistance, prepare and support those affected by change.Must demonstrate leadership abilities that exhibits confidence in self and others, inspires and motivates others to perform well and give appropriate recognition, effectively influences actions and opinions of others, accepts feedback from others.Ability to manage people including staff planning, and decision-making that facilitates process improvement.
Able to provide regular performance feedback and makes self available to staff and solicits and applies customer feedback that fosters quality focus in others.High ethics and treats people with respect, keeps commitments, inspires trust of others, works with integrity and ethically and upholds organizational values.Shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, and builds a diverse workforce.Ability to identify and resolve problems in a timely manner, gathers and analyzes information skillfully.
Able to develop alternative solutions and works well in group problem solving situations.Speaks clearly; Listens and gets clarification; Responds well to questions.Writes clearly and informatively; Able to read and interpret written information.Maintain positive attitude.
Responds to requests for service and assistance.Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.Exhibits sound and accurate judgment.Current California Driver LicenseValid/Acceptable Driving RecordKnowledge using Time accounting software (payroll) software.Proficient/Advanced knowledge of Word and Excel, including use of formulasPrevious experience in management/leadership or related field and/or bachelor’s degree.Take an Integrity SurveyWilling to take a Fitness for Duties Test (Medical/Drug Screening).Clear a Background CheckMust be able to read, write, and speak English.Must have ability to work with little to no supervision.Must have effective interpersonal skills to interface customers and all levels of management.
PHYSICAL DEMANDSAbility to lift, push and pull to a maximum of 25 lbs.Ability to stand, walk and run for extended periods of time.Ability to bend, stoop, squat and lift frequently throughout a shift.