Job DescriptionNEIMAN MARCUS GROUPNeimanMarcus Group (NMG) has been the premier destination for luxury fashionand goods, superior service, and an elevated retail experience for morethan a century. Today, 9,000 associates contribute to the success ofNMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow.There are 38 full-line Neiman Marcus stores in cosmopolitan marketsacross the United States and a sophisticated digital platform thatattracts shoppers worldwide. Bergdorf Goodman operates two stores inlandmark locations on Fifth Avenue in New York City andBergdorfGoodman.com, catering to loyal luxury customers globally. NMGalso owns five Last Call stores and Horchow.com, an e-commerce site thatoffers premium furniture and home decor.Asan organization, NMG is on a transformational journey to become thepreeminent luxury customer platform. NMG continues to deliver the bestintegrated customer experience and has evolved the business to succeedin the ever-changing retail landscape. NMG is a relationship business.What differentiates the organization from other luxury retailers are itsunique assets: a strong store footprint, the most knowledgeableassociates, an engaging online experience, solid brand partnerships,innovative digital and in-store experiences, the most loyal luxurycustomer base, and a strong balance sheet. Ourcustomers will always be at the center of everything NMG does. Thecompany continues to reinvest in new technologies that enhance thecustomer experience. NMG meets customers where they are. NMG’s goal isto offer customers a seamless experience across its stores, online, andremote digital selling.NMG’spriority is to develop a highly engaged and high-performing team whereeveryone belongs. The business attracts and retains best-in-class talentthrough unique offerings provided to associates in addition to standardemployer benefits. These include an innovative way of working,associate discounts on merchandise, tuition reimbursement, associatehardship fund, and paid time off to volunteer, to name a few.Aspart of NMG’s Environmental, Social, Governance (ESG) work, theorganization is focused on driving its core value of being “All Heart.”NMG is also assessing its current environmental and social impact whiledeveloping a three-year plan to lead the luxury industry in itscommitment and transparency to environmental and social sustainability.NMG strives to become an employer of choice, driven by a culture ofBelonging. A dedicated team focuses on this journey, directly impactinghow NMG conducts business throughout the workforce, workplace, andmarketplace dimensions.NMGhas incredibly passionate and committed corporate and store associates.NMG offers associates an environment where everyone feels welcomed,nurtured, and empowered. Our associates are the heart of NMG. As anorganization, NMG leads with love – love for customers, love forassociates, and love for brand partners.Summary Statement: The Retail Performance and Sales Operations Sales Support Manager role focuses on store scheduling, best practices, and expense management to effectively and efficiently support sales and maximize profitability. They contribute to the enhancement of the customer experience to improve sales performance and bottom-line profitability.Responsibilities & Duties Leads execution of store Retail Performance and Store Operations strategyOversees execution of tasks for daily store operations and support functions, such as:Inbound merchandise / supply receivingOutbound merchandise movementInventory controlSupports online sales activity via accurate and timely order fulfillmentSupports merchandise price changesManages store expenses (payroll and non-payroll), budgets, and inventory control, in order to optimize profitabilityManages all store labor, scheduling, and staffingPartners with store engineer to support maintenance of all mechanical and technological systemsFlexes store processes and behaviors to maximize operational efficiencyCollaborates effectively with Selling Department Managers and Sales Associates to provide high level of support in achievement of selling and customer service objectivesTrains and develops support Associates to provide a high level of administrative support to the selling teamResponsible for addressing interior and exterior appearance issues and formulating requests to secure funding for capital projectsActs as key member of store leadership team and partners with General Manager, Brand Experience, Merchandise, Loss Prevention, and Visual Managers to provide support for their objectivesTrains and coaches on all procedures, processes, and controls utilized daily to protect inventory and maximize company sales and profitabilityQualifications:Qualifications4-6 years of relevant experience, luxury retail fashion experience preferred4-year degree preferred Proven track record achieving business results History of leading, motivating, and coaching teams to achieve objectivesAdvanced business acumen and analytical skillsExcellent oral and written communication skillsStrong attention to detail”Win together” mentalityBasic proficiency with MS Office Product Suite, advanced proficiency preferredCertain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidaysCompetenciesPassion for PeopleCreates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvementResolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruptionStructures messages in a clear logical manner using the most appropriate communication mediumResponsible for the performance and career development of direct reports Actively recruits and hires quality talent to add to team, planning for and creating talent benchTrains and develops quality talent by supporting team members in identifying career development goals and opportunities for growth and exposure Evaluates and calibrates performance fairly and provides feedback with consistent follow-up Assures that rewards are tied to objectives and requirements Promotes a positive environment of achievement, recognition, and celebrationServes as a role model by establishing and adhering to high ethical standardsLeads team in appropriately enforcing policies and procedures, ensuring understanding from all AssociatesSpeaks with truth and candor, modeling how to challenge the status quo appropriatelyEmpowers and coaches team to take ownership of internal and external customer problems and resolve them quicklyCreates a gracious and welcoming environment for internal and external customers as well as other partnersCreates a gracious and welcoming environment for internal and external customers and other partnersPassion for BusinessStays informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunitiesEstablishes well-thought-out plans and manages execution of plans, anticipating and adjusting for risks and roadblocksTracks progress against departmental strategies to execute properly and successfully Proactively shares information, best practices, and new ideas with team to improve business and performanceDemonstrates strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input)Uses critical thinking skills to analyze problems and to recommend viable solutions Personally champions change initiatives, explaining benefits and challenges of change to team and others impactedPassion for Personal GrowthContinuously builds skills and knowledge through training, coaching, and career experiencesDemonstrates a working knowledge and appreciation of the NMG business and the fashion industryConveys energy and enthusiasm for NMG and personal workAdapts personal approach in response to diverse situations and peopleResponds to unexpected changes in work environment with creativity and resilienceEstablishes and upholds high personal standards for individual work and environmentMaintains a customer-centric mentality versus a solely store-centric oneThis job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Associated topics: assistant store manager, associate manager, department supervisor, general manager, leader, major gifts officer, principal, store manager, retail management, team lead