Overview The Patient Services Operations Manager (PSOM) role is a critical component of the patient services team.
Reporting to Sr.
Operations Manager, the PSOM will assist the patient services team in ensuring that the data and processes are accurate and efficient.
The PSOM will assist in the day-to-day operations of the organization, including supporting all product launches, CRM enhancements, training, data analysis, and vendor support.
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Key Responsibilities Assist with managing, prioritizing, developing, and training on CRM backlog enhancements Assist in writing and deploying enhancement requirements Assist Sr.
Operations Manager in writing SOPs, when applicable Coordinate and assist in managing daily vendor communications and weekly calls Manage CRM data cleanup using daily, weekly, and monthly reports Support reporting and analytics needs through ad hoc reporting in CRM Enter and maintain accurate data on patients, their insurance, and all patient and provider interactions Assist in the operations of all department initiatives Backup the Operations Specialist, as needed, in maintaining workflow of clearing, sorting and distribution of incoming faxes Perform clerical and administrative functions such as mailing and faxing correspondence, data entry, etc.
Submit jobs to CRB system for legal and compliance review and approval Exhibits exceptional internal and external customer service skills Adheres to all department SOPs Assist in delivering and distributing weekly and monthly operational reports Work collaboratively with IT, Marketing, Case Management team, Medical Information, Patient Education Liaison team and Field Reimbursement team on selected initiatives critical to the US Commercial organization Identify areas for improvement within US Patient Services and Channel team for standardization, process improvements and opportunities for automation Ensures compliance with all corporate and industry policies in collaboration with Alnylam Legal, Regulatory and Compliance Qualifications Bachelor’s degree required 3-5 years recent project management experience in the healthcare or pharmaceutical/biotech industry preferred.
Ultra-rare disease experience a plus.
Solid understanding of the healthcare environment specifically insurance policies Excellent project management skills with demonstrated ability to lead multiple projects and priorities Advanced knowledge and application of MS Office (Excel, PowerPoint, Word, etc.) Data analysis experience including creating graphs, charts and slides to portray data Experience with Customer Relationship Management (CRM) systems (Salesforce, Veeva, etc.) Ability to communicate with impact, verbally and in writing with all levels of management Results oriented, self-organized and self-starter with a proven track record of results Experience working in cross-functional teams and effective in influencing without authority Ability to work independently and manage competing priorities Desire to innovate and work in a fast-paced, energetic environment Self-starter who is highly passionate about rare disease and Alnylam’s core values: Commitment to People, Innovation, Discovery, Sense of Urgency, Open Culture, and Passion for Excellence.
Ability to travel up to 5% for key meetings as needed About Alnylam Alnylam Pharmaceuticals (Nasdaq: ALNY) has led the translation of RNA interference (RNAi) into a whole new class of innovative medicines with the potential to transform the lives of people afflicted with rare and more prevalent diseases.
Based on Nobel Prize-winning science, RNAi therapeutics represent a powerful, clinically validated approach to treating diseases at their genetic source by “interfering” with mRNA that cause or contribute to disease.
Since our founding in 2002, Alnylam has led the RNAi Revolution and continues to turn scientific possibility into reality.
Our people-first culture is guided by our core values: fiercely innovative, open culture, purposeful urgency, passion for excellence, and commitment to people, and these values influence how we work and the business decisions we make.
Thanks to feedback from our employees over the years, we’ve been fortunate to be named a top employer around the world.
Alnylam is extremely proud to have been recognized as the 1 Large Employer by Boston Globe Top Places to Work in 2022, one of Science Magazine’s Top Biopharma Employers, one of America’s Most Responsible Companies for 2023 by Newsweek, a Fast Company Best Workplace for Innovators, and a Great Place to Work in Canada, France, Italy, Spain, Switzerland, and UK
– among others.
At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity.
We are dedicated to building an environment where employees can feel that they belong, can bring their authentic selves to work, and achieve to their full potential.
By empowering employees to embrace their unique differences at work, our business grows stronger with advanced and original thinking, allowing us to bring groundbreaking medicines to patients.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, ethnicity, marital status, protected veteran status, disability, or any other characteristics prohibited by law.
Alnylam is an E-Verify employer.