At Alfa Laval, we always go that extra mile to overcome the toughest challenges.
Our driving force is to accelerate success for our customers, people and planet.
You can only achieve that by having dedicated people with a curious mind.
Curiosity is the spark behind great ideas.
And great ideas drive progress.
Who you are You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction.
You are driven and see solutions rather than problems, effectively prioritizing and executing tasks.
You build trust, by clear communication with no prestige.
If the above sounds like you, this position might be just what you’re looking for The Logistics Project Coordinator provides overall support for Alfa Laval Service orders for both our external and internal customers.
Key areas include: Overall management/administration of each service order, and continually seek ways to improve the order process.
The Logistics Project Coordinator opens and closes orders, provides accurate invoices, and works to provide an exceptional customer experience.
BRIEF DESCRIPTION OF POSITION (outline job duties and responsibilities): Open and maintain service orders with accurate information Perform tasks within proprietary applications in Alfa Laval ERP tools and Service labor management systems (order parts and expedite as needed, create PO’s for outsource operations, occasionally schedule freight, etc.) Interact and communicate critical order information to Field Service and Service Center Coordinators or Supervisors Assist Logistical Projects team to meet published baseline measurements and KPI’s Review orders for accuracy prior to invoicing Invoice jobs to end customers after completion of work Provide necessary support to Shared Services regarding Account Receivable issues, creating new customer profiles and work with customer account Data Stewards to have the customers set up in the systems Spare parts order entry and execution, coordinating with Service Center and Field Service Supervisors/Coordinators as needed Process claims through Alfa Laval claim system ACT: register, create and complete remedial actions, track warranty costs and update actions as needed in accordance with the global claims rules Acts as backup for other Logistical Projects Coordinators as needed Positive participation in meetings and improvement initiatives Provides management and follow up on order backlog to ensure the invoicing is accomplished in a timely manner and that orders are properly dated in the system to provide for an accurate backlog report.
Perform other duties as directed by Management ORGANIZATIONAL COMPONENTS The Logistics Projects Coordinator reports directly to the Logistical Projects Manager and may indirectly receive direction from Field Service or Service Center Supervisors, Service Coordinators, or Directors.
Functions with minimal supervision to open and execute orders, communicate with internal customers, and work with team members to meet KPI’s and improve every customer experience.
KEY PERFORMANCE MEASURES Length of time to invoice customer Days Sales Outstanding Warranty claims (open/closure in a timely manner) ALFA LAVAL CORE COMPETENCIES NEEDED Customer Service Orientation Execution Drive Tenacity Teamwork Flexibility Communication Skills Commercial Orientation Judgment Initiative Integrity EDUCATION, EXPERIENCE AND CERTIFICATION/REGISTRATION DESIRED High school diploma; Associates degree in business or related field preferred.
Two years hands-on experience in a manufacturing, job shop or customer service environment Knowledge, Skills, Abilities and Attributes Desired in Candidate: Ability to prioritize work and meet deadlines Excellent interpersonal, communication and organizational skills Ability to work within stressful situations Strong PC skills in word processing, spreadsheet and database software.
Strong desire to provide quality service with a team approach to achieve customer satisfaction.
Ability to collect information from and work in multiple systems and programs efficiently PHYSICAL & ENVIRONMENTAL FACTORS Main job is in an office environment with possibly 5-10% of the time in a service center environment where there is the possibility of coming into contact with residues of customers’ products.
What’s in it for you?
We offer a challenging position in an open and friendly environment where we help each other to develop and create value.
Your work will have a true impact on Alfa Laval’s future success.
Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.
EEO/Vet/Disabled Employer