Job#20210913LO IT Manager – Los Angeles, CA

IT Manager

The Information Technology Manager directly oversees the Technology help desk, technicians, system administrators, and engineering consulting teams that serve our diverse client base.

A combination of manager, account supervisor, business driver, cheerleader, and customer service expert, this full-time onsite role requires a broad collection of skills as well as specific industry expertise.

About us:

3GC is a new type of Technology Services and MSP Company designed and led by former CIO’s, helping companies streamline their operations in an ever-changing technology ecosystem.

We’re a team of builders.

As a fully remote company, we have a strong culture of extreme ownership and co-elevating with your co-workers.

We strive to maintain a flat organization focused on helping our team members grow in their experience and skill-sets together.

Responsibilities:
Take complete ownership of the technology team and partner with the account managers to provide excellent client services

Play an active role in proactive and reactive client management and issue resolution

Work closely with the executive team to ensure all engineers are operating at optimal capacity and adequately servicing the entire client base

Oversight of service delivery projects, including equipment deployment, software releases, email migrations, etc.

Develop, maintain, support, and optimize key functional areas to remove barriers hindering the team’s overall performance

Ensure the oversight, organization, and motivation of all members of the Technical Operations team

Lead by example, challenge functional status quo, manage and develop processes to document client issues, leverage trends and impact analyses in the overall service enhancement

Manage all aspects for the tier 1 and tier 2 organizational response of the Technical Operation Centers

Build, develop, and lead remote and onsite team of technical Operations resources

Investigate methods and procedures to better monitor our network and respond to issues

Provide executive-level reporting to inform decision making

Be the bridge between MSP partners for tier 1 and 2 support and our clients.

Serving as the outsourced IT manager to help with escalations and troubleshooting.

Escalation point to carrier and cloud partners we help implement and support for clients.

Identifies staffing needs and works with the recruitment team to pursue targets

Maintains familiarity with current and upcoming IT equipment, services, and other developments

Perform root cause analysis of infrastructure problems and develop resolution and prevention plans
Requirements:
Expert knowledge of IT best practices, policies, and regulations

A clear understanding of client/server technology and network architecture

Understanding of a wide range of technologies covering Microsoft platforms, Cloud, email management, virtualization, shared storage, disaster recovery, remote access, and more

Solid understanding of cloud deployment and operations

Knowledge and significant experience with designing and implementing metrics and measurements

8+ years of IT service experience

5+ years of IT supervisory experience

Strong analytical skills, proven functional and technical analysis skills, professional client interaction.

Service awareness of all organization key IT services for which support is being provided

Strong teamwork, customer service, and interpersonal skills

Good communication, including writing, speaking, and active listening.

Ability to communicate verbally and in writing with all levels of management and thrive in a cross-functional environment

Strong problem-solving and critical thinking skills

Ability to make sound decisions and solve complex business and technical issues.

Advanced leadership and conflict management skills

Skill in strategic planning with an ability to think ahead

Skill in leading people and getting results with a strong client orientation

Excellent attention to detail

Proven success in leading a team and developing staff

Great project management skills, including organization, planning, time management, and prioritization
Willing to work on-site in Sacramento, CA
Job Type: Full-time

Pay: $100,000.00
– $130,000.00 per year

Schedule:
8 hour shift
Work Remotely:
No

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