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IT Manager – Cypto.com Arena

Levy

This is a Full-time position in Los Angeles, CA posted January 12, 2022.

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. 

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

Job Summary

As a Systems Engineer, you will be responsible for overseeing the maintenance and effective use of all systems and technology resources at the location. 
Detailed Responsibilities 
 Overseeing the performance of all IT based applications and systems at the location
 Training and supporting management teams in the proper use and maintenance of systems and applications
 Conducting proactive maintenance of systems and IT infrastructure at the location
 Acting as the primary point of contact for issues/user queries
 Serve as primary contact for systems support and IT related inquiries within their region 
 Coordinate system and application training through the Home Office IT team with vendors or internal resources as requested 
 Consistently follow IT service priorities to ensure the best support and communication to their locations, regional support teams and the Home Office 
 Support global or major events (USTA, golf, Superbowl, All-Star Game, etc.) as requested 
 Provide systems support 
 Coordinate on-site support for location events as requested 
 Act as the escalation point for the support of all IT related systems
 Manage location system issue logs
 Participates in regularly scheduled calls with Home Office personnel and vendors to review outstanding issues
 Communicate progress to relevant location, regional, and Home Office personnel as needed 
 Maintain inventory counts of all field-based systems by location and service offering within their respective region
 Follow up with location and Regional Management at regular intervals to ensure systems are performing as expected
 Ensure systems and servers are properly patched, on a consistent version of software, and running in a stable environment throughout their region due on a quarterly basis
 Escalates location level system upgrade/replacement requirements and development requests to Home Office IT team
 Assist in the planning, coordination and execution of system installations and upgrades
 Understand and execute technical priorities, standards and procedures for existing and future systems as directed
 Reviews and evaluates new technology and system offerings against current and future business needs and works with Home Office IT to make recommendations for implementation
 Develop hands-on, in-depth knowledge of products and maintain technical and operational analysis of strengths and weaknesses
 Provide technical support and act as an escalation point for local IT support (local IT managers, or hourly IT supervisors/technicians)
 Lead and follow up with vendor resources, on-site support, or location personnel teams while working on any given project
 Other tasks as assigned 

Job Requirements

Skills and Experience
 BS/MS in Computer Science or related field preferred; or equivalent combination of education and experience, equivalent skill
 Minimum of 5 years’ experience supporting POS systems in the restaurant/hospitality business is preferred
 Core skills such as network, database, and scripting
 Demonstrated strong leadership skills
 Excellent written and verbal communication skills
 Able to work independently without close supervision
 Able to analyze issues and problems and know and follow escalation plan
 Well organized, able to handle multiple tasks at the same time
 Experience with cloud-based POS (Appetize, Bypass, VenueNext) is preferred
 Experience with PCI compliance is preferred

Job Summary

Curious about Life at Levy? Check it out: Levy Culture

Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

•Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off Plan
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Associate Shopping Program
  • Health and Wellness Program
  • Discount Marketplace
  • Employee Assistance Program

Req ID:  942550

Levy Sector 

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RACHEL OVERTON 

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