General Manager Niagara Falls Canada-Hard Rock Cafe
Overview
Canadian Niagara Hotels has a premiere opportunity for a General Manager for one of the most identifiable themed restaurants in the world. The Hard Rock experience is everything about great food, cool music and exceptional merchandise and you get to put your own spin on this iconic business. Think you got what it takes to run this amazing business …. we want to hear from you.
What are you waiting for, apply now!!!
Responsibilities
KEY RESPONSIBILITIES
A franchise partner of Hard Rock Cafe International (USA), Inc., is seeking a talented General Manager for the Hard Rock Cafe Niagara Falls, Canada. The General Manager reports to the Director of Finance and Operations for Canadian Niagara Hotels, the General Manager will oversee the newly renovated Cafe, the Rock Shop retail store, the Hard Rock Club private event space and our Outdoor Cafe Patio. The GM will ensure courteous and superior quality service is provided to all customers. The GM is responsible for creating and driving a profitable, efficient and safe restaurant environment where entertaining and professional level of service is provided to resort families and guests in an effective and dynamic manner through highly responsive supervisory and dining staff. The GM will strive to create and motivate knowledgeable, helpful, and cheerful supervisory and non-supervisory staff, dedicated to exceeding guest satisfaction and operating revenue targets. The GM will create annual and semi-annual restaurant business plans, strategies, and controls, including cost-benefit analysis of equipment, products/services, revenue maximization, management and supervisory skill assessment. Recruit, hire, train, develop, schedule, evaluate and counsel management and team members. Ensure guest satisfaction strategies and tactics are effective. Apply and ensure all operating equipment and cash control standards and systems are used. Complete inventory checks and departmental reports. Manage the various Hard Rock locations on resort property, as required, to ensure that operations are effectively and efficiently carried out cooperating with other departments.
RESPONSIBILITIES
- Contributes to the profitability and guest satisfaction perception of other hotel departments
- Employs persuasion and influence to initiate and/or resolve matters
- Establish ambitious restaurant goals and standards and demonstrates urgency to achieve critical goals and objectives
- Develop all staff to the best of their personal capabilities
- Provide personal involvement and supervision to ensure the workplace is safe for all guests and staff. Enforces all health and safety/sanitation standards
- Set the primary example to all Food and Beverage management and staff with respect to outstanding attention to detail, passionate and responsive service to our guests
- Manage in compliance with established resort policies and procedures as well as local, provincial and federal laws and regulations
- Implement and manage all related resort programs to ensure compliance with the Standard Operating Procedures including safety and sanitary, licensing, and all related federal and local regulations to ensure optimal levels of service are provided to the guest
- Ley liaison with brand corporate head office
Qualifications
- Previous experience as a General Manager in a comparable restaurant environment; experience with brand management is an asset.
- Five years of progressive employment in a Restaurant
- Demonstrate communication and interpersonal skills required to negotiate, convince, sell, and influence the Food and Beverage management team as well as to work along with, and in co-operation with other hotel and resort managerial personnel, hotel guests, and /or corporate clients
- Demonstrate a proven acumen in all areas of the business
- Proven commitment and passion to maximizing guest satisfaction in each stage of the guest experience
- Approachable and establishes immediate credibility with guests and staff – leads all staff by example
- Demonstrate the ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks among staff, multiple guests/multiple items/products
- Demonstrate willingness/enjoyment to attend to the needs of others
- Demonstrate a proven ability to lead/supervise a large team of operating staff
- Previous management experience in a private family business
Application Details
Ready to apply? Please email your resume to: Kent McDonald, gmkentm@niagarafallshotels.com. When submitting your resume, please include in the email title the position and location you are applying for.
Closing:
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.
Disclaimer:
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
This job posting is for a position in a [hotel/restaurant] that is independently owned and operated by a franchisee. This means your application will be submitted to and reviewed solely by the franchisee, who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment related matters