By The Bay Health, a non-profit formerly known as Hospice by the Bay, set the standard for hospice in the U.S.
by emphasizing the role of the patient in making important medical decisions.
Our spectrum of home-based services now includes Skilled Home Health Care, Palliative Care, Adult Hospice Care and Pediatric Care.
Our team approach strives to address practical, social, emotional and spiritual aspects of care, with the goal to maximize quality of life for our patients, caregivers and families.
We are seeking a Hospice Aide Scheduling Manager for our Hospice Aide Department.
This manager will be responsible for providing professional oversight of the Hospice Aide department and expertise on scheduling systems, efficient operations, and customer service.
Essential Duties & Responsibilities include (but not limited to): Recruit, manage, coach, supervise and develop the Hospice Aide Scheduler team to achieve organization goals in accordance with agency policy, accreditation, and regulatory standards.
Develop efficient and effective workflows to enable hospice aides to meet visit standards and expectations and achieve high patient/family/facility partner satisfaction.
Implement and maintain an effective scheduling software solution to enable effective scheduling practices.
Monitor and develop strategies to improve hospice aide productivity.
Collaborate with Director of Provider Relations to foster positive effective relationships with facility partners in relation to hospice aide services.
Plan and lead monthly meetings with Clinical Team Managers to ensure consistent leadership and supervision of hospice aides across the organization.
Develop department-wide guidelines and protocols, in collaboration with the Clinical Team Managers Coordinate with the Hospice Aide Nurse Clinical Coordinator to ensure completion of Annual Competency Visits and Supervisory Visits as needed.
Education/Experience: Associates or Bachelor’s Degree or related field or equivalent; or 3-7 years related experience and/or training; or equivalent combination of education and experience.
Minimum of two years supervisory experience preferred, within the past seven years.
By the Bay Health is proud to serve our community as an equal employment opportunity employer.
Everyone is valued and welcome at BTBH.
Our organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws.