Ref ID: 00320-9503048919
Classification: Help Desk Manager
Compensation: $75000.00 to $85000.00 yearly
***To apply directly, email Lisa Berube on LinkedIn***
Interviews this week!
Robert Half Technology is hiring a fulltime service minded Help Desk Manager to work onsite at our Agency client on the Westside! We are actively interviewing and will make a hire this month!
Location: Playa Vista
*Onsite Role
Must Haves:
- Advanced Microsoft Windows
- Active Directory (Azure AD)
- ZenDesk *Big Plus
- InTune * Plus
- Will lead two Help Desk colleagues
Job Description:
Robert Half is seeking an experienced IT Service Desk Manager to lead and grow our support team. This hands-on role is responsible for leading and coaching members of the Service Desk, establishing channels for employees to get help, and providing end user support as a member of the team.
Responsibilities
• Manage and respond to Zendesk ticket queue as well as MS Teams chat channel for employee technical support
• Responsible for maintaining proper response times and security
• Oversight and maintenance of knowledgebase articles on solutions, processes and workflow
• Maintain and manage inventory and provide oversight to management
• Onboarding and Offboarding for accounts and equipment
• Help identify any systemic ongoing issues and work with desktop support and vendors to identify and remedy issues
Job Requirements:
Qualifications
• 5+ Years of experience
• Strong communication skills
• Ability to think diagnostically, working through problems to identify root causes
• Deep knowledge of Microsoft tools and management, including Intune, Azure, MS Office 365, SharePoint, Adobe and DUO 2FA
• Experience with AWS, SharePoint and Google cloud services a plus
***To apply directly, email Lisa Berube on LinkedIn***
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