Fanatics is the global leader in licensed sports merchandise and changing the way fans purchase their favorite team apparel and jerseys.
Through an innovative, tech-infused approach to making and selling fan gear in today’s on-demand culture, Fanatics operates more than 300 online and offline stores, including the e-commerce business for all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA), and more than 200 collegiate and professional team properties, which include several of the biggest global soccer clubs (Manchester United, Real Madrid, Chelsea).
Fanatics offers the largest collection of timeless and timely merchandise whether shopping online, on your phone, in stores, in stadiums or on-site at the world’s biggest sporting events.
At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support.
We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.
About the Team
Our global Fanatics Retail, In-Venue, and Special Events business spans North America, Europe and Asia supporting the NBA, NHL, NFL, MLB, MLS, NCAA, Ryder Cup, UEFA, leading European Football Clubs and Special Sporting Events globally.
Our teams create a seamless shopping experience whether you’re at home, at a game, or attending one of the world’s biggest sporting events with online, mobile, and physical retail stores including flagship stores such as the NBA and NHL retail stores in New York City, professional sports stadium stores, college team stores, and live events such as the Kentucky Derby and golf’s Ryder Cup.
Each store or event is designed with a tech-infused retail approach and our omni-channel operation enabling us to react in near real-time to capture all of the great moments in sports to ensure that product is available to fans in the heat of the moment.
The General Manager will take primary responsibility of strategically planning operational excellence, promotions, special events, fan engagement, building strong teams and profitability of their assigned retail location(s) while providing mentor and performance management for all retail employees at LAFC.
The General Manager will report to the Regional Director and work a rotating, full-time schedule including days, nights, weekends, extended hours on game days and during events.
General Duties and Responsibilities:
Drive operational excellence by creating strategic plans and initiating actions that support company objectives
Drive the implementation of all Company initiatives through clearly communicated objectives and team priorities
Present the store strategy to Retail Leadership, Corporate Business Partners, and Team Partners to inform and educate them on the business, operational efficiencies, product sell through and customer feedback
Act as liaison for Team Partner and funnel requests to Fanatics Business Partners as vital
Analyze metrics, daily operations, and P&L to identify opportunities and build initiatives
Quickly adapt and deliver in a fast-paced, high growth environment while leading change
Demonstrate and maintain the highest levels of fan experience
Incorporating Fanatics values when planning daily operational excellence for the Team
Recruit and build a strong team while driving a culture of high performance and engagement that translates into an outstanding fan experience
Assess internal talent and recommend a succession plan for employees to Human Resources, District manager and/or Regional Director
Delegate ‘Manager on Duty’ responsibilities when appropriate
Fosters an inclusive work environment where diversity and individual differences are valued and demonstrated to achieve objectives
Education, Experience and Requirements
Bachelor’s degree or equivalent work experience preferred, not required
Minimum five years retail management experience, preferably flagship store/high profile
Must possess effective communication and problem-solving skills, collaborative with strong influencing and interpersonal skills
The highest level of integrity and ethics, both professional and personal!
Experience managing a team of both exempt and non-exempt employees strongly preferred
Demonstrated proficiency in the Microsoft Office Suite and retail point of sales systems
Job Knowledge, Skills and Abilities
Identify business trends and collaborate with cross functional partners to develop appropriate plans to get results
Proficiency in understanding the fan base to ensure actions taken are in support of improving market trends and needs
Strong experience with retail finance, including P&L management
Strong written and verbal communication skills
Confirmed ability to lead operational excellence
Ability to work independently while still adhering to company/departmental standards
Demonstrated ability to provide clear direction to achieve objectives and assign tasks to all employees while offering support and follow up as vital
Experience leading employee relations in partnership with human resources to align with company policies, state and/or local laws and union activity if applicable
Demonstrate ability to build an expansive environment that cultivates development of others; supports constructive conflict resolution
Physical Demands
Regularly required to sit stand, reach, bend and move about the facility as needed
Must be able to lift and carry up to 30 lbs.
Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop
Fanatics, Inc.
is an equal opportunity employer and, as a corporate practice, does not discriminate against any employee or applicant on the basis of race, creed, color, age, sex, sexual orientation, disability, veteran status, national origin, or any other characteristic protected by applicable law.
Tryouts are open at Fanatics!
Our team is passionate, hardworking, unified, and charged with crafting the fan experience of tomorrow.
The ball is in your court now.
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.
Fanatics never seeks payment from job applicants.
Fanatics recruiters will only contact applicants from an @fanatics.com or @fanatics.co.uk email address.
For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”).
The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, informative history, criminal record, and demographic information.
We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.
Tryouts are open at Fanatics!
Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow.
The ball is in your court now.
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.
Fanatics never seeks payment from job applicants.
Fanatics recruiters will only reach out to applicants from an @fanatics.com or @fanatics.co.uk email address.
For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.
NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”).
The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.