GENERAL MANAGER
– LAX LOS ANGELES INTERNATIONAL AIRPORT
– FULL-TIME
Salary based on qualifications and experience + Benefits
COMPANY BACKGROUND
Smarte Carte, Inc.
is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.
Smarte Carte is headquartered in St.
Paul, MN and has operations in the United States, Canada, Australia, New Zealand, UK, Sweden and Singapore.
Smarte Carte, Inc.
is a privately held company.
POSITION SUMMARY
The General Manager directs all airport operations by building and developing a strong team of front line managers and support staff.
The GM is responsible to ensure increasing levels of customer satisfaction and employee engagement while building a culture of accountability, performance and integrity.
The GM is responsible for the airports P&L, achieving annual revenue and EBITDA goals as well as improving the efficiency of labor, materials and equipment.
The GM is a highly visible position, which will drive value and significantly impact bottom-line profitability at Smart Carte, with potential to advance to senior management opportunities.
This position will report to the Director.
KEY RESPONSIBILITIES
Overall responsibility for a multi-million dollar P&L, with the expectation to deliver excellent results vs.
annual and strategic plans Lead the operations of an organization of significant size (30
– 100 employees) Ensure daily operational performance goals are met through managing the labor force, and applying proven continuous improvement methodologies such as Lean and Six Sigma to improve productivity and vend quality.
Develop new business e.g.
airport services, other vending opportunities Develop and maintain strong relationships with key stakeholders within the airport community as well as with peers within Smarte Carte.
Other duties as assigned
EXPERIENCE
Minimum of 10 years of experience in operational function such as manufacturing, logistics, distribution, process improvement, etc.
Strong P&L management experience is required Minimum 5 years of direct management experience and the ability to manage across a wide range of capabilities and personalities Possess strategic leadership, planning and thinking skills, business assessment acumen and value chain mind-set.
Experience with working in a cross-functional team environment Proven change management leadership capability and strong analytical skills.
Understanding of the institutional complexity Political organization acumen Labor union/ contract negotiation
KNOWLEDGE, SKILLS AND ABILITIES
Demonstrated strong business acumen as defined by a proven track record of success in an operational environment Ability to forge solid relationships with external constituents e.g.
customers, clients, supplier partners, etc.
and manage across a wide range of capabilities and personalities.
Excellent verbal and written communications.
Strong negotiation skills and experience in establishing global supply partners.
Strong financial and analytical skills; must be proficient in reading, interpreting, and analyzing financial statements, and understand how operational KPIs affect financial outcomes.
Organized and able to manage multiple priorities effectively.
Proficient knowledge of Microsoft Office/Suite Superior management skills; ability to influence and engage direct and indirect reports and peers
LEADERSHIP CHARACTERISTICS
The successful candidate will be expected to be a high-energy, creative, and resourceful self-starter who demonstrates leadership skills and instincts.
This executive is highly intelligent and enthusiastic with a commitment to excellence.
In terms of personal competencies, the successful candidate must be hands-on and possess the best combination of strategic thinking that also leads to actual results.
This is a practical versus a theoretical thinker who should demonstrate the following competencies:
Leadership: A confident, mature person with the ability to connect and inspire others.
A proven track record of leadership that leads to concrete results that drive key performance indicators.
Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner.
Problem Solver: A creative yet pragmatic problem solver.
Methodical and hands-on, as well as detail-oriented.
Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues.
Excellent planning, execution, and project-management skills.
Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others.
Shares information and keeps team members and partners informed.
Works effectively with others to identify and resolve issues.
Excellent interpersonal skills and an ability to interact successfully with all levels of management as well as a diverse work force.
Ethics: Highest level of professional integrity and honesty as well as personal credibility
EDUCATION
Bachelor’s degree from a reputable institution and experience in an operationally-oriented role is required.
MBA or other relevant masters degree considered a plus.
BENEFITS
Smarte Carte Inc.
offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.
Experience Required Strong P&L management 5 year(s): Direct Management of employees 10 year(s): Operational Function Education Required Bachelors or better Preferred Masters or better Licenses & Certifications Required Airport Badge Skills Required Multitasking Collaboration Flexibility Data Analysis Customer Service Time Management Problem Solving People Management Decision Making Communication Behaviors Required Team Player: Works well as a member of a group Innovative: Consistently introduces new ideas and demonstrates original thinking Leader: Inspires teammates to follow them Motivations Required Self-Starter: Inspired to perform without outside help Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
REQ#:GENER001825-00001
Job Requirements:
See job description