General Manager

Marc Rose and Med Abrous are the co-owners of The Spare Room, Winsome and Genghis Cohen in Los Angeles, CA. All three properties are unique in concept each feature personal, unexpected details that make for a one-of-a-kind hospitality experience. Collectively the three establishments have received years worth of critical acclaim, from The Spare Room being named on the 2016 World s Best Bars Top 100, to Winsome being included as one of Bon Appetit s 50 Best New Restaurants, shortly after opening in 2016.

The growing hospitality group is currently seeking a General Manger to oversee and lead the team at Spare Room at the Hollywood Roosevelt Hotel.

Job Overview:

The General Manager is responsible for facilitating daily operations of the bar. He/she will work closely with the culinary and front of house teams and report directly to the Director of Operations and two co-owners.

Essential Functions Include:

Customer Satisfaction:

• Upholds the highest standards of hospitality and service constantly
• Acts as primary ground level point person for special guest requests including but not limited to private onsite events, menu requests etc.
• Maintains a positive attitude to all guest inquiries, ensuring a timely resolution
• Responds to guest comments and criticism in a constructive and positive manner, looking at such as an opportunity to build on guest satisfaction

• Participates in neighborhood organizations, government, charities to promote community awareness and acceptability of the company

Staff Management:

• Maintains effective communication between all companywide departments
• Demonstrates positive leadership characteristics
• Supports staff with service whenever and however necessary
• Hires quality front of house employees who value guest service and are committed to high standards of performance

• Develops and empowers staff, mentoring them and helping them to identify growth potential within the organization
• Provides training opportunities that educate and empower the team

• Conducts regular team meetings and administers counseling when necessary
• Supports culinary team in meeting or exceeding budget sales and profit goals
• Manages team in accordance with all company policies, procedures, and standards and local, state, and federal law as applicable

Facility Maintenance:

• Ensures a safe and secure working, and dining environment for all team members and guests
• Take immediate action to resolve problems that are encountered on property, ensuring that Department Heads are actively involved and assisting as necessary
• Physically tour and visually inspect property on a daily basis monitoring property condition, cleanliness, and quality of product and service throughout the property

Admin/Financials:

• Manages payroll and maintain labor efficiency ratios to ensure guest service and cost effectiveness
• Manages operations efficiently and effectively within the restaurant s fiscal and operational guidelines
• Comply with local, state and federal health department standards and comply with occupancy limits
• Meet and/or exceed financial obligations and profitability through overseeing and actively participating in sales, labor productivity, cost control, and effective purchasing including anticipating revenue/cost problems and managing the timing of discretionary expenditures

Qualifications:

• High School diploma (bachelor s degree preferred) and a minimum of 3-5 years of applicable restaurant and/or hospitality management experience
• Previous experience managing a team of 25+ employees; high volume Los Angeles or New York experience strongly preferred
• High proficiency with MS Office Suite, particularly Excel, and Micros POS
• Ability to obtain and/or maintain any government required licenses, certificates or permits
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals
• Capable of setting priorities, planning, organizing, delegating, and controlling processes
• Flexibility and openness to change course according to the needs of the business
• Excellent communications and interpersonal skills
• Strong management, organizational, and data analysis skills

For consideration please submit a resume and a cover letter as PDFs