General Manager

Ready to take your management career up a notch? If you are passionate about serving customers with an unexpectedly high level of hospitality and quality product while maintaining an extraordinarily clean, safe environment for our Guests, Communities, and Colleagues then join Seaside Dining Group by applying:Salary range: Starting from $64,000 with quarterly incentives/bonuses.What you can expect:Competitive PayBonus ProgramSick PayVacation TimeFree Meal ProgramMileage ReimbursementBi-Weekly Cell Phone ReimbursementMedical, dental, and vision coverageAccountabilityReporting to the District Manager, the General Manager will be responsible for overall restaurant operations execution and management of staff, controllable profit plan achievement, guest count growth,  and sales building activities. Additional responsibilities include a focus on employee selection, retention, continuous operational improvement, and a strong commitment to hospitality and guest satisfaction.  General Managers must have a strong commitment to and exhibit Denny’s Guiding Principles when interacting with others.Job ResponsibilitiesThese are areas of performance in which the General Manager must be successful to meet their  accountabilities:Guests: Makes sure that all Restaurant Managers and employees put “Guests First” to ensure a  respectful and enjoyable environment, satisfied guests, and repeat business.People: Attracts, hires, develops, coaches, and retains Restaurant Managers and hourly employees to ensure an engaged, high-performing team. Does so by:Working to create and maintain a respectful and enjoyable environment for our employees.Recruiting and selecting effectively.Using corporate training programs, individual development plans, and work assignments to develop employees’ knowledge and skills.Providing timely, constructive coaching and feedback.Restaurant Operations: Directs restaurant operations to ensure that Denny’s Brand Standards for food and facilities are consistently achieved. Does this by:Making sure food preparation, handling, and storage guidelines are consistently followed.Enforcing sanitary practices for the general cleanliness and maintenance of the restaurant.Growth: Drives sales, guest count, and profit for the restaurant by:Developing and executing a local store marketing plan.Building strategic relationships in the community with civic, business, school, and professional organizations.Ensuring timely and quality implementation of all Divisional and National marketing promotions and co-op marketing initiatives.Financials: Interprets financial and operational reports and schedules; analyzes data and identifies gaps in operating performance, and develops solutions to ensure that operating goals are achieved.Security: Monitors to ensure that proper security procedures are in place to protect guests,  employees, and company assets.   Asset Management: Monitors to ensure that proper cash handling and inventory management procedures are in place to protect and conserve company assets.Compliance: Maintains compliance with all Denny’s employment policies, as well as state, local,  and federal regulations.Problem Resolution: Proactively ensures that problems are addressed and resolved (such as customer complaints, employee relations issues, facilities or security issues, etc.). Involves support resources, such as the District Manager or Human Resources Manager, as appropriate.Teamwork: Performs other duties as needed or assigned; willingly assists others without being asked.CompetenciesFocusing on Guests: Has a “Guests First” mindset. Understands who his/her guests are and are dedicated to exceeding their expectations. Puts guests firsts while balancing the needs and priorities of the business to create win/win solutions.Driving for Results: Is “Hungry To Win” for self, team, and Brand. Pushes self and others for results that move the business forward. Can be counted on to meet or exceed goals successfully.General Manager  Position DescriptionWorking Collaboratively: Values and lives the “Power of We” through words and actions. Works well with all people – guests, franchisees, support employees, supervisors, subordinates, peers,  vendors, etc. Is able to build and effectively manage productive relationships. Recognizes individual contributions and works with and through others to achieve common goals.Personal Accountability and Decision Making: Earns the respect and trust of others by taking initiative and honoring commitments. Makes timely, informed decisions and owns outcomes for those decisions. Is open to new and differing perspectives when making a decision.  Understands the impact of his/her words and actions and strives to be a positive influence on others.Managing Talent: Understands Denny’s family is our most important asset and sees each member of the team as a valuable part of the whole. Surrounds self with the best team and makes tough, yet timely and appropriate, people decisions. Provides effective, timely feedback and coaching. Selects strong, competent candidates and is able to develop strong leaders by providing challenging assignments.Leadership Courage: Acts and leads with conviction; stand up for self and team appropriately.  Speaks up professionally and promptly to address issues and provide solutions. Gives others direct, timely, and constructive feedback.Business Acumen: Knows how the business works and how it relates to the marketplace. Open to innovative ways to achieve solutions to move the business forward. Sees the “big picture”;  understands how operational and support functions work together for the growth and success of the business.Essential FunctionsMust be able to lift a tray weighing up to 25 lbsMust be able to lift and carry supplies and equipment weighing up to 50 lbs; place items on high and low shelves in the office, storerooms, service areas, walk-in coolers, and freezersMust be able to bend, stoop, reach, lift, and graspMust be able to hear well in a loud environment to respond to employee and guest needsMust meet any state, county, or municipal regulation pertaining to health risk concerns about food  handlingMust be able to operate the point-of-sale system and differentiate between monetary denominationsMust be able to work with all Denny’s menu productsMust be able to work with potentially hazardous chemicalsMust have sufficient mobility to move and operate in the confined work areaMust be able to work inside and outside the restaurantMust be able to observe staff and all aspects of restaurant operationsMust be able to stand and walk during an 8 to 10-hour shift; occasional shifts in excess of 10  hours may be required due to the demands of the businessMust be able to tolerate extreme temperature changes in kitchen and freezer areasPosition QualificationsMinimum of 3 years experience in the restaurant, hospitality, or retail management; additional  operations and/or leadership experience strongly preferredAssociate’s or Bachelor’s degree preferred or equivalent combination of education and  experienceFood Safety Manager certification requiredStrong organizational skills with excellent oral and written communication skills and the ability to  communicate with all levels of the organizationAbility to communicate effectively, both orally and in writing, in the English languagePossesses basic math skills (add, subtract, multiply, divide)Places a value on diversity and shows respect for othersProven ability to problem solve and handle high-stress situationsInterprets financial statements and understands contributing factorsIdentifies and anticipates opportunities for improvement and implements corrective action stepsMust be able to perform job duties of every positionMust be prepared to multitask in accordance with the demands of the businessAbility to work weekends, holidays, evenings, and additional shifts as neededAvailable to travel, including occasional overnight and airline travel when applicable  15. Licensed to operate an automobile without hours of operations restrictions16. Has reliable transportation in order to meet banking obligationsDenny’s Guiding PrinciplesGuests FirstThey’re more than just customers or consumers. They are our guests and we invite them into our homes with open arms. They are the very reason why we are in business and the center of everything we do.Embrace OpennessOpen means so much more than just being open for business 24/7. It means being open to all people, appetites, and budgets. It says we are open-minded and open to new ideas. Honest,  warm, and inviting. Open is the way we think and act every hour of every day.Proud of Our HeritageWe are the classic American diner and proud of everything that means. Since 1953, we have served quality food and healthy portions at a fair price. No matter where we are, our light is always on inviting guests around the world to a place where everyone is welcome.Hungry to WinAt Denny’s, we are constantly looking ahead. We are always moving, striving for more, hungry for greatness. We are open to fresh, innovative thinking. We believe we will succeed through teamwork, accountability, and pushing the boundaries of ourselves and our Brand.The Power of WeOur Denny family is our most important asset. We trust, support, and respect each other and work together for the greater good. We recognize the contributions of all and empower each and every one of us to achieve great things. Together, we will celebrate our successes and have fun doing them.REASONABLE ACCOMMODATION:Seaside Dining Group, Inc.. will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.JB.0.00.LNGeneral Manager ,General Management

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