Job Title: General Manager
Job Type: Full-time, exempt position
Reports to: Operations Team, Ownership
Job Summary:
The General Manager is responsible for overseeing the operations of both Townhouse and Del Monte venues. The role requires the candidate to have a clear understanding of California labor laws, basic POS operations, and proficiency in Microsoft Office/Google Workspace. The candidate should have a deep understanding of how a venue operates in its most essential form – staff and guest relations. The General Manager will manage managers and employees through proactive assistance, not micromanagement.
Duties and Responsibilities:
Programming
- Create and update a monthly calendar with dates and details for Wednesday-Sunday programming
- Send out a weekly e-mail with Advance Production details and contact info
- Liaison during the event, ensuring they have everything they need, i.e., drink tickets, water, etc.
- Respond to all correspondence and questions from the booking of the event through the night of (Phone calls, texts, e-mails, meetings)
Overseeing Bar Staff
- Weekly scheduling of Bar staff and security personnel
- Respond and handle all correspondence and questions via (Phone calls, texts, e-mails, meetings) Including but not limited to call-outs, scheduling issues, personal issues, requests, grievances, disciplinary conversations, assistance in payroll corrections, onboarding, no-shows, time-off requests & sick/sick pay communications
Social Media
- Work closely with the marketing team for social media related tasks
Bar/Office Financial and Administrative Housekeeping
- Assist in deposits
- Get/organize change($) every Monday
- Handle disputes/chargebacks
- Order any needed bar accouterments, i.e., paper clips, rubber bands, pens, stamps, wristbands, receipt paper, menus, coasters, security pins, etc.
- Order office supplies and paper order for 52/58 Windward as a whole
- Check and respond to inquiries from our << removed email >> e-mail
- Check our voicemail for our TH office phone
- Collect TH invoices to scan and send to accounting
- File said invoices
- Handle special projects, meetings, and appointments
- Lead Staff Meetings
Property Overviews the Location
- Updates or repairs to the following: Electrical, gas, lights, locks, codes, health inspection rules + areas, maintenance, overall cleanliness and organization
HR
- Onboarding, training & hiring, employee development, documentation, performance notes, location policies and updates
Service
- Scheduling, staffing, POS, positions open/mid/close duties
Ordering(weekly)
- Beverage, paper & plastic, catering/off-site products, propane
Ordering(Monthly CGS)
- Glassware, bar equipment, reusable items
Required skills and qualifications:
- Proven experience as a General Manager or similar executive leadership role in the hospitality industry, with a minimum of 3-5 years of experience.
- Strong knowledge of California labor laws, as well as proficiency in Microsoft Office and basic POS operations.
- Experience with event a management and programming is a plus
- Experience with overseeing bar staff, including scheduling, handling correspondence and requests, and ordering necessary supplies.
- Experience with financial and administrative tasks, such as making deposits, handling disputes, ordering supplies, and managing inventory.
- Experience with property management, including overseeing maintenance, cleanliness, and organization.
- Experience with HR tasks, including onboarding, training, employee development, and documentation.
- Strong leadership skills, with the ability to manage managers and employees proactively and assist with problem-solving when necessary.
- Excellent communication skills, with the ability to liaise with various stakeholders, including performers, sound engineers, bar staff, and ownership.
- Strong attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
- Availability to work a flexible schedule, including evenings and weekends as needed.
These qualifications will enable the General Manager to oversee the day-to-day operations of Townhouse & Del Monte, ensuring high-quality service, successful programming, and smooth administrative processes.
More detail about Townhouse & The Del Monte Speakeasy, please visit https://culinaryagents.com/entities/323973-townhouse-the-del-monte-speakeasy