HOTEL ANGELENO is a lifestyle hotel centrally located at the crossroads of UCLA, Santa Monica, Century City and Beverly Hills.
A hotel with amazing panoramic views from the Getty Museum, Santa Monica beaches all the way to Downtown Los Angeles.
Our newly renovated rooms feature many hi tech and high touch amenities along with our “We are NOT Square” service culture provide you a truly local Los Angeles experience.
The ideal candidate will have full service hotel experience managing Guest Services, PBX, Bell staff, and Valet.
Only candidates with hotel operations experience will be considered.
As Front Office Manager, you will be responsible for directing and administering Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
Specifically, you will be responsible for performing the following tasks to the highest standards:
-Manage all Front Office operations: guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, budgeting and forecasting, department management, and policy and procedure implementation and enforcement.
-Monitor and develop staff, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and rewards
-Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
-Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns
-Initiate and implement up-selling techniques to maximize room occupancy and overall revenue
-Ensure current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
-Participate in the new hire selection process, interview and train team members
This description is not all encompassing and other responsibilities and duties may be required.
Job Type: Full Time Exempt + BONUS