HOTEL ANGELENO is currently seeking a Front Desk Supervisor to join the front office team.
In this role, the Front Desk Supervisor will be responsible for supervising the operational activities of the Hotel’s front office within hotel guidelines to provide the highest standards of customer service, while maximizing room revenue and occupancy.
Responsibilities
Key responsibilities of a Front Desk Supervisor include:
-Supervising procedural aspects of the hotel’s front office, maintaining a constant presence to assist and support the team
-Observing employees while they work to ensure that the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner
-Ensuring guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
-Performing front desk agent duties as necessary i.e check in, check out and processing room reservations for guests
-Assisting employees with questions and problems as they occur
-Ensuring that all VIP guests and repeat guests are identified, recognized and pre-blocked
-Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc.
-Monitoring cash handling, credit card totals and deposit slips to ensure accuracy
-Ensuring that all safety and security policies and procedures are followed
-Assisting with the training, coaching and development of team members
-Managing and resolving all guest complaints in a professional and courteous manner
-Maintaining an up to date working knowledge of all front office procedures, property amenities as well as any special events
-Responsible for other tasks as assigned