Company Overview At First Entertainment Credit Union we believe that every story matter that includes our members, employees, community, and those interested in joining our growing team.
The Credit Union has served its members since 1967 and has grown to manage over $18 Billion in assets.
Today, First Entertainment is the financial ally for the creators of entertainment and those who support them.
First Entertainment is a member-owned, not-for-profit, cooperative financial institution formed to permit our members to pool their savings, lend to one another, and a place where they save, borrow, and obtain related financial services.
The Credit Union seeks talented individuals who are passionate about member service and teamwork, have a deep sense of respect and integrity for co-workers and members and are also driven to pursue excellence in all that they do.
Job Summary The Director, Account Resolution is responsible for leading the account and loan loss mitigation and servicing functions.
This includes working with senior management on the development and execution of loss mitigation strategies and programs.
The position supports the Credit Union’s goals by efficiently overseeing all aspects of loss mitigation and servicing operations to minimize losses and maximize servicing efficiency and member service.
Functions include, but are not limited to, loan administration and servicing, collections, real estate loss mitigation, bankruptcy, foreclosures, recovery, and vendor management, in accordance with policies and procedures.
The Director will primarily be responsible for organizing and overseeing collection and loss mitigation to protect the assets of the credit union while maintaining the highest level of member service.
This includes deposit accounts and loan collections across the credit union’s portfolio, including real estate, credit cards, and consumer loans.
The Director will be relied on as a primary subject matter expert in consumer and real estate loss mitigation and servicing.
The Director must have direct management experience in the day-to-day operations of all aspects of mortgage and consumer loss mitigation operations including early and late-stage collections, recoveries, payments and back-office functions.
The Director must be a proven leader and analytical thinker with experience and expertise in real estate loss mitigation, financial institution collections, and servicing operations.
The position requires demonstrated ability to lead innovation and change resulting in improvement to the member experience while mitigating losses and improving collections.
Responsibilities Loss mitigation and servicing policy and strategy development and execution Creates, or directs the creation of, policies, procedures, strategies and plans to collect on past due account and loans.
Responsible for the development of complex loss mitigation strategies involving real estate and consumer accounts.
Examples of these strategies include, but are not limited to, foreclosure, deeds-in-lieu, forbearance, deferments, troubled debt restructurings, collections queue develop and call strategies.
Develops and executes strategies and plans for loan servicing.
Provides leadership and support to the loss mitigation and loan servicing teams Leads, coaches, and develops loss mitigation and servicing teams to ensure members and internal customers receive the highest levels of member service while accounts and loans are collected or otherwise serviced.
Manages the use of loss mitigation and servicing vendors (e.G., SWBC, DMI) and develops and executes outsourcing/insourcing collections strategies, as needed, to optimize loss mitigation results.
Analysis, tracking, and reporting of loss mitigation and servicing information Identify potential for losses by monitoring loan portfolios and taking/recommending remedial action.
Identify and address emergent credit risk issues and trends with senior management.
Work with accounting and finance teams to properly identify and track delinquencies, charge-offs, non-accruals and other accounts and loans that may require special accounting treatment.
Enhance the operations of the department through reporting analytics, process improvements and automation toward greater collection effectiveness and employee productivity.
Leads servicing support activities Manages available resources to provide support to internal customers and external members to assist them with post-closing consumer loan activities.
Plans and executes procedures to streamline the processing of requests from diverse contact points throughout the credit union.
Works with other departments, including Information Technology, to innovate and automate routine servicing functions where practical and advantageous.
Development, communication, and execution of policies, guidelines, and procedures Maintains working knowledge of laws and regulations related to loss mitigation and loan servicing.
Shares pertinent information and trains teams as appropriate.
Presents written and oral communications of loss mitigation and servicing status, plans, policies and guidelines.
Ensures policies and procedures are compliant, up-to-date, and properly in use.
Qualifications College degree (AA or above) Five or more years of previous related experience required, with at least 4 years on advanced loss mitigation techniques.
Five or more years of previous leadership experience in multi-channel consumer loan servicing.
Additional experience in mortgage, equity, or commercial lending and servicing preferred.
Demonstrated advanced proficiency and judgment in collections.
Ability to collaborate effectively with executives and staff from all areas of the credit union.
Extensive knowledge of collections laws and regulations, including, but not limited to, FDCPA, TCPA, UDAP, CFPB.
Ability to create an environment which motivates and engages others.
Ability to listen effectively, present ideas clearly, concisely and in an organized and interesting manner.
Ability to use PC in a windows environment, word processing and spreadsheet functions.
Experience with automated lending and related systems.
Preferred experience with Symitar, Meridian Link, Akcelerent, FDI, DocuSign, and related systems.
Possess excellent interpersonal skills to communicate and represent the Credit Union positively with members, co-workers and management.
A significant level of trust and diplomacy required, in addition to courtesy and tact.
Strong problem-solving skills to effectively research, investigate, and offer solutions to issues that are comparatively complex and difficult in nature.
Work requires analytical ability, judgment, and ingenuity.
A significant amount of discretion is required to perform the job.
Flexible and adaptable to change.
Nj and Symitar for Windows (Epysis).
Ability to resolve interpersonal conflict and miscommunications.
Strong credit analysis skills.
Proficient in loan origination/automated underwriting systems.
Represents the Credit Union in a professional and positive manner.
Strong interpersonal, leadership and supervisory skills.
Thorough knowledge of Credit Union loan products and services.
Understanding of loan related legal and regulatory requirements.
Familiarity with operations and lending functions, policies and procedures.
First Entertainment Credit Union is an Equal Opportunity Employer.
Consistent with state and federal law, it is the policy of First Entertainment Credit Union to prohibit discrimination because of race, color, religion (including religious accommodations), sex (gender, including gender identity and expression), sexual orientation, marital status, national origin, ancestry, mental and/or physical disability, medical condition (cancer, genetic information and characteristics, requests for medical and family care leave), age (40 and above), military service, pregnancy, childbirth and related medical conditions, and any other classification protected by federal, state, and local laws.
First Entertainment is committed to providing employees with a work environment free of discrimination and harassment.
If you are in need of reasonable accommodations to complete this application, please contact the Credit Union’s HR Department.
Employment Type: Full Time Years Experience: 10 15 years Bonus/Commission: No