Working at AAA offers a unique opportunity to make a difference.
The Assistant Manager will assist the General Manager with operations for a state-of-the-art Fins Car Wash site.
If you enjoy leading a team of highly engaged associates, delivering a great customer experience and driving results as a hands-on leader, this is a great opportunity for you.
Come grow with usWHY AAA?What Makes Us DifferentYou enjoy helping others and are focused on driving results.
You have lots of choices of who to work with.
We help othersAs a member organization, we are passionately committed to providing our members and customers with Value, Safety, and Total Peace of Mind in all things related to Automotive, Travel, Insurance and Member BenefitsWe are focused on growthWe are 2 million plus members strong with job adds year over year for 20 straight years and counting.
Build your skills, experience and thrive in a company that has a demonstrated track record of stability & growthWe offer a competitive Total Compensation packageThis position pays between $16.00-$20.00 per hour based on experience, plus commission pay.We are committed to work-life balance.
We provide vacation, AND paid time offClick here to review our extensive compensation & benefits offerings: https://www.Myaaabenefits.Com.What You’ll DoThe Assistant Manager provides daily operational support at our FINS Car Wash Locations.
Primary responsibilities for this position include Human Resource functions such as interviewing, hiring, onboarding and training all new hires, creating and maintaining schedules for Shift Managers and Car Wash Team Members, ordering of supplies for both the office and car wash facility and creating and submitting management reports to the General Management and other duties assigned as necessary.Essential Functions PeopleAssist in leading the facility based team Acquire – build and maintain a team of high-energy, customer focused team members Onboard – make sure each team member knows their role and is equipped to deliver a great customer experience Develop – set clear objectives and manage performance, remove obstacles and support the team in achieving results Retain – foster a team environment that recognizes and rewards great performance ProcessAssist General Manager in overseeing all site daily operations Financial – maintain profitable performance to include site revenue and expense management Efficiency – continually assess site process controls Operations – manage work scheduling and facilities maintenance across multiple shifts Safety ensure a safe environment for both team members and customers ProductEnsure an exceptional customer experience Satisfaction – manage the overall customer experience: site appearance, check-in, wash quality, wash experience, team member interactions, etc., to drive high customer satisfaction Dispute resolution – oversee the resolution process and serve as an escalation point for all site disputes QualificationsCRITICAL SUCCESS FACTORS Required qualificationsHigh school degree or equivalent required A results focused leader with 1 years management experience in a customer focused environment Demonstrated ability to build and maintain a high performing teamMechanical aptitude required to maintain daily operations Flexibility to manage a seven day per week operation with exposure to the elements Demonstrated commitment to help others – customers, team members, community Preferred QualificationsExperience in car wash operations is highly desired Desired skillsEffective communicator superb listener and communicator; able to assess a situation quickly to understand and exceed customer and team member needs Customer focused with a sincere desire to help; calm under pressure andable to reassure customers that they’re Drive for results – has a bias for taking action; works with a sense of urgency to find solutions to problems Collaborative able to work independently and as part of a group; takes pleasure in providing a positive attitude to the team and a high level of service and quality to customers COMPETENCIES Member FocusedDedicated to meeting the expectations and requirements of Members/customers Establishes and maintains effective relationships with Members/customers and gains their trust and respectIs committed to customer service and acts with Members/customers in mind.
Drive for ResultsHas a results-focused bias for action.
Exhibits entrepreneurship and decisiveness.
Takes ownership and fosters an environment of personal accountability.
“See it, Own it, Solve it, Do it.” Practices effective listening and practical negotiating.
Seeks to understand before being understood.
CollaborativeWorks well with individuals and groups to achieve common goals.
Resolves conflict.
Able to find common ground and facilitate cooperation.
Influencing Builds strong relationships and influences results outside functional areas of responsibility.
Project ManagementApplication of knowledge, skills, tools, resources, and techniques to project activities to meet project requirements FUNCTIONAL CAREER PATH Assistant Manager > General Manager > Regional ManagerPHYSICAL DEMANDS This position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing lifting, and carrying typical office equipment, averaging up to approximately 80 pounds in weight.
Frequent standing and walking, occasional sitting.
Finger and hand dexterity is required for frequent and continuous operation of all office equipment.
Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.
Ability to process, express and exchange information orally, in writing, presentations and through online applications.
Mental and emotional ability to work effectively in a busy environment, interacting with people and dealing with difficult situations.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
This description is not intended to be a complete statement of the position, but rather to act as a guide to the general work to be performed and responsibilities of the role.
The requirements are representative of the knowledge, skill and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.