Our Company: About Us:American Integrity Insurance, the premier writer of Florida homeowners insurance, has more than 285,000 customers and is exclusively represented by more than 1,000 independent agents who specialize in this complex and ever-evolving market.
We offer sound and comprehensive home, condo, rental property and manufactured home insurance to families throughout the Sunshine State.
Comprised of over 250 insurance professionals, most of whom work in our Tampa-area headquarters, we have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Places to Work in Insurance by Business Insurance magazine for the past nine years.
A Day in the Life:Who Says Insurance Can’t Be Fun?
From company picnics to charity events, no one can ever say American Integrity Insurance doesn’t understand the importance of having fun, helping others and giving back.
Our company culture is priceless, and we hold true to our six core values: integrity, commitment, teamwork, humility, passion and fun.
As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other’s accomplishments along the way.
It is our mission to continue providing reliable, customer-centric homeowners insurance to Florida residents and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.
Learn more about American Integrity Insurance and our job opportunities at www.aiiflorida.com This Job: Title: Field Claims Manager The Field Claims Manager oversees and manages the day-to-day operations of a staff of field adjusters who are responsible for inspecting, investigating and negotiating homeowner/property claims including training and development and compliance with company policies and procedures.
He/she addresses additional roles as needed within the Claims department to meet desired outcomes and provides support to the claims department leadership in driving claims strategies.
What Youâll Do: Identifiy and address coverage, underwriting and legal issues.
Review, evaluate, counsel, and coache staff.
Document and maintain appropriate records of performance.Conduct, assist in or supervise employee orientation and identifies and participates in on-going training and development needs of all team staff.Review all reserves and payments within established authority.
Assist in establishing and improving accurate and timely reserving procedures.Communicate quality and service standards to staff and vendors.Assist and train Adjusters in the recognition and investigation of fraud, subrogation, and/or salvage.Establish effective procedures for the timely resolution of claims.Continuously evaluate and improve the overall effectiveness of the unit, including developing and improving workflow to optimize functionality.Review and supervise claim handling throughout the unit.Identifiy and advise management of trends, problems and issues, as well as recommended courses of action; recommends to management new ideas for continuous process improvement.Lead by example in professional knowledge and development.
What Youâll Need to be a Top Candidate: Education: Bachelor’s Degree required, or equivalent combination of training and experience.
Experience: Five (5) to ten (10) years related experience and / or training with specific experience managing a claim team.
Licensure: State of Florida 520 or 620 License required; AIC or CPCU designation preferred.
Skills:Strong technical knowledge of claims management.Proficient with Xactimate estimating software.Strong technical knowledge of building components, materials and repair methodology.Field experience required.Excellent oral and written communication, including presentation skills.PC literate, including Microsoft Office products.Leadership, management, and motivational skills.Analytical and interpretive skills.Strong organizational skills.Excellent interpersonal skills.Outstanding negotiation skills.Ability to work independently and in a team environment.Ability to meet or exceed defined metrics and performance competencies.
Your Environment: Working Conditions: Normal business office environment.
Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone.
The person in this position needs to regularly travel with field staff and to home office to communicate with coworkers.
The employee must occasionally lift and / or move up to 10 pounds.
Travel: Field travel required.
ADA: The above statements cover what are generally believed to be the principal and essential functions of this job.
Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.
American Integrity Insurance Group is an Equal Opportunity Employer.