Look for more than answers.
Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions.
These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service.
It’s about providing clarity and hope.
You will work for the world leader in the industry, with a career where you can expand your skills and knowledge.
You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, we are on a continuous journey of discovery and development.
It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US.
For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope.
While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.
Employee Experience Manager Job Overview Mgr, Employee Experience
– Responsible for development and implementation of region-wide functional training initiatives.
Design and manage processes to evaluate employee training needs and develop action plans to execute.
Development of internal employee communication channels to facilitate training needs, as well as content design and distribution strategies.
Emphasis on field-based employee populations; both front line and supervisory.
Provide coaching and support to management in all aspects of Positive Employee Relations Strategy.
Assess management in leadership, engagement and other key factors.
Perform site visits and apply a consultative approach to all aspects of the business.
May supervise or coordinate activities of other field trainers .
Key Duties And Responsibilities Training 65% : Leads regional functional efforts in researching, planning, organizing, and conducting regional initiatives and programs.
Creation of materials for new training programs; reviews, evaluates, and modifies existing and proposed programs and recommends appropriate changes.
Design and administration of training and development evaluations to determine the effectiveness of training programs and identification of improvement opportunities.
Partner with internal clients with a focus on improving overall employee engagement and relations.
Communications 35%: Development, preparation, and dissemination of internal employee communications related to functional initiatives and processes.
Facilitate employee awareness and participation in key regional/functional events / initiatives, such as HealthyQuest, Health Fairs, Service Awards, etc.
Identification, facilitation and support of forums for enhancing employee communication effectiveness for front-line field based employees.
Usage of a combination of mediums, including live sessions, town halls, email, intranet, newsletters, flyers, etc to train managers/supervisors and engage employees in regional/functional initiatives.
Use innovation and creativity to problem solve.
Education Qualifications: BS/BA required in training, communications, employee/labor relations or related field, Master’s Degree Preferred Work Experience Required: Minimum of 10 years related experience showing progressive advancement.
Experience working in employee relations or labor environment preferred.
Experience working with non-exempt employee populations.
Other Strong leadership, presentation and interpersonal skills.
Excellent project management and time management skills.
Ability to handle multiple tasks and work in a fast paced environment.
Excellent written and verbal communication skills with employees and leadership at all levels.
Demonstrates strong independent problem solving skills.
Ability to maintain composure when faced with difficult or unforeseen situations.
Strong office skills, PowerPoint, Excel and Word Processing skills are required.
Outstanding Customer Service skills.
Ability to travel up to 50%, including overnight travel within region.
Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patients come first and that values do matter.
We work to earn our customers’ trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way.
We have a large recognized brand; we offer flexibility and autonomy, great support, pay and benefits and a comprehensive training and onboarding program.
All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.
Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship