E-commerce Store Manager

Global Merchandising Services are music artist, celebrity and brand merchandise experts.

Headquartered in London and Los Angeles, Global is a licensing powerhouse with best in class design, product development, and manufacturing and direct-to-consumer sales.

Global executes and delivers business through all channels of retail distribution, live events, web stores, pop-up stores, brand origination and development, sponsorship, endorsements and third-party licensing.

As the exclusive partner for its extensive roster of musical artists and brands, Global develops unique and innovative merchandise programs for its clients.

Winner of 5 consecutive Licensing Industry Awards, 2011-2015 for best celebrity license program and 2018 best digital properties, re-affirms Global’s expertise and ability to deliver on a worldwide basis for its clients.

We offer a fantastic full benefits package to our employees.

Summary of Role:

Run the day-to-day operations of designated D2C web stores, overseeing inventory & stock management, as well as facilitating product development, setup, and delivering new campaigns to market.

Experience:

2+ years of direct-to-consumer ecommerce management experience.

Music industry, entertainment (licensed consumer products), or major apparel brand experience preferred.

Possess a positive work attitude with the ability to work on many projects at one time.

Excellent communication skills.

Exceptional attention to detail.

Expert project management skills.

Self-starter able to execute and accomplish departmental goals.

College degree preferred.

Responsibilities:

Manage official stores for approximately 10-15 bands & recording artists.

Set up of products on Shopify, making sure that pricing, imagery, and descriptions are optimized to engage fans.

Work with ecommerce technology and fulfilment partners, to ensure that product launches and campaigns are executed as seamlessly as possible.

Ongoing monitoring of sales performance across sites, identifying opportunities for further growing and developing the business.

Review stock and inventory across assigned stores and place replenishment reorders accordingly.

Regular merchandising and optimization of the store front, ensuring an best-in-class shopping experience for customers.

Work with production department on internal product setup and ordering.

Assist brand management with placing internal orders & sample servicing requests.

Work as a stakeholder within the product development process, inputting into annual planning, product concepts and feasibility as well as scheduling for their specific stores.

Work closely with the Ecommerce Logistics Manager to ensure that store operations are running smoothly from the logistics of delivering stock, receiving, fulfilling orders, and making sure customer service is pro-active.

Key Attributes:

Attention to detail – must be able to make sense of diverse sets of information and implement the appropriate response.

Self-Starter – able to execute key tasks without daily oversight.

Creative thinking – able to generate ideas and concepts to generate sales.

Analytical thinking – able to make sense quickly of stock and financial data and make appropriate responses.

Collaboration – able to work effectively with colleagues and external partners to achieve goals of the department.

Job Type: Full-time

Benefits:
401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance
Schedule:
8 hour shift
Supplemental Pay:
Bonus pay
COVID-19 considerations:
Global is following all CDC guidelines to provide a safe and productive work environment for our employees.

Education:
Bachelor’s (Preferred)
Experience:
Ecommerce: 2 years (Preferred)
Customer Service: 1 year (Preferred)
Work Location:
One location
Work Remotely:
Temporarily due to COVID-19
Work Location: One location

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