We are currently recruiting for a Document Scanning Operations Manager located in in Los Angeles, CA.
Job Summary:
Manage and oversee day to day operations for Document Scanning Facility. Responsibilities for this position will include managing the workflow processes, ensuring Document Scanning standards are practiced and followed, assessment of facility performance and capacity, liaison for all implementations and represent the sales team on the DMS operations call.
Responsibilities for this position will also include setting of batch classes (including documentation), analyzing and modifying workflow performance, supporting local sales staff and training of new staff in all phases of the Document Scanning process.
Essential/Key Areas of Responsibility:
- Plans and coordinates all aspects of technical projects from initiation through delivery.
- Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.
- Develops alternate requirements or document exceptions as appropriate.
- Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
- Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.
- Identifies needed resources for projects, defines and assigns major project roles.
- Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.s
- Assigns and monitors work of project team providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters as needed.
- Manages project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.
- May manage the integration of vendor/subcontractor tasks and track and review vendor/subcontractor deliverables, if appropriate for the project.
- Includes working with workflow management system for project tracking and scheduling.
- Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations to ensure all project targets and requirements are met.
- Delivers informational and decision-seeking presentations to client organizations.
- Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.
- May directly oversee employees assigned to manage specific project that have a distinct beginning and end. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
- Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.
- May work at client sites from time to time requiring some travel.
- Other related duties assigned as needed.
KNOWLEDGE, SKILLS, AND ABILITIES
- Extensive knowledge of project management standards, processes, procedures and guidelines
- Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application
- Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma
- Knowledge of company’s products and services
- Demonstrated skill in managing project budgets and timelines
- Excellent analysis, problem-solving, team, conflict management and time management skills
- Excellent verbal and written communication skills
- Exceptional work ethic
- Ability to interact effectively with executive level clients
- Ability to maintain confidentiality and carry out assignments that are sensitive in nature
Company Description
GRM Document Management is a leading provider of lifecycle records and information management solutions. The company continues to demonstrate technological leadership by bringing proprietary innovation and new levels of cost efficiency to document storage, data protection, digital/electronic document management and certified destruction. Fully integrated products and services include: eAccess remote inventory control, the Cloud-based Online Record Center, business process workflow automation, a blended paper to digital solution, GRMpedia, a retention regulatory research tool and the Solutions Group, Compliance and Governance expertise. GRM’s full service capabilities are available in major markets throughout the U.S., including Atlanta, Baltimore, Boston, Chicago, Houston, Indianapolis, Los Angeles, Miami, New York/New Jersey, Philadelphia, San Francisco, and Washington, D.C.
If interested, please send resume to Ronen Grady, Senior Vice President of Operations, at rgrady@grmdocument.com
GRM does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided on the basis of qualifications, merit, and business need.