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Dispatch Supervisor

Bicycle Transit Systems Inc

This is a Full-time position in Los Angeles, CA posted September 15, 2021.

Title: Field Technician

Location: Culver City, CA

Reports to: Lead Field Technician

Established in 2013, Bicycle Transit Systems is the operator of Los Angeles’s Metro Bike Share system as well as Indego Bike Share in Philadelphia and RTC Bike Share in Las Vegas. Our mission is to help communities become greener, healthier, and more connected by operating highly-utilized, financially sustainable bike share systems. Bike Transit employees provide safe, seamless, reliable, and memorable customer experiences, and create mutually-rewarding relationships with our riders, suppliers, and clients. We have an incredible internal culture that emphasizes being innovative, inclusive, responsible, and fun. We are currently looking for a few talented Field Technicians to join our West Side LA team! No experience with bikes? No problem! We are happy to train the right individual with a positive attitude and willingness to learn. Come help us shape the future of sustainable transportation in LA!

The Field Technician (Tech) will assist with the maintenance of stations and bikes. The Field Tech will perform routine station and bike maintenance, cleaning, balancing of bikes, and station installations. Field Techs will work under the guidance of their direct supervisor to ensure that all stations and bicycles are maintained and cleaned in accordance with our routine maintenance schedule. Field Techs will respond to system balancing needs on a proactive and reactive basis. The Field Tech will also work directly with Station Technicians, Mechanics, Customer Service, and Dispatch teams to perform minor station and bicycle repairs in the field. Field Techs will be courteous drivers who understand the importance of safe driving.

Core Responsibilities:

  • Maintain stations (troubleshooting, some replacing of parts, swapping batteries, cleaning) in accordance with company policy and standard operating procedures (SOP’s).
  • Drive Ford Transit or equivalent extended wheelbase to complete daily tasks.
  • Distribute bikes throughout the system to ensure bike stations are appropriately stocked through guidance from Dispatch. 
  • Collect bicycles requiring in shop work.
  • Inspect and ensure bike stations are safe, clean, and operating properly.
  • Interact with bike share passholders to promote bike share to the general public and assisting the Marketing team at events and in the field.
  • Receive and follow daily task directions provided by Dispatch team.
  • Perform regular in-field monthly safety checks on bicycles and in-shop bicycle maintenance.
  • Assist with bike and bike station deployment and redeployment.
  • Maintain frequent and clear communication between Dispatchers, Station Techs, and direct supervisor
  • Work with other team members under the guidance of Dispatch, and/or Lead Field Tech, Operations Manager.
  • Execute all required balancing and station maintenance and cleaning in a timely manner in order to meet our SLA and safety goals. 

Additional Responsibilities:

  • Open and close warehouse, as assigned.
  • Graffiti and sticker cleanup at stations. 
  • Ride E-trike occasionally to complete daily tasks.
  • Communicate with Dispatch to give updates on conditions at stations and in coverage area. Respond to Dispatch in accordance with company’s communication policy.
  • Assist with installation and removal of bike sharing stations. 
  • Communicate with Lead Field Tech and/or Operations Manager about van mechanical and safety issues. 
  • Complete service records for all work performed in accordance with company SOP’s. 
  • Communicate with other staff and supervisors to affect improvements. 
  • Give and receive feedback to other team members. 
  • Provide assistance with in warehouse bicycle repairs, builds, and refurbishments
  • Other duties as assigned.

Daily Tasks:

  • Check Fiix for any assigned, pending, or late tasks.
  • Check in and communicate continuously with Dispatch on prioritization for balancing, station maintenance, and other assigned duties and tickets. 
  • Clean station and bicycles during each station visit.
  • When out in the field, quick inspection of station (ex: Check Dock, digitizer, CC reader, etc…).
  • Conduct bike and station battery swaps
  • Attend daily operation meeting.

Weekly Tasks:

  • Clean facility
  • Clean vehicles.
  • Test batteries.
  • Test “malfunctioning” hardware.
  • Power wash Stations.
  • Take inventory of all supplies.
  • Participate in weekly meetings.

Monthly Tasks:

  • Check all stations for any issues.
  • Overview of performance metrics, operational metrics with Lead Field Tech and/or Operations Manager.
  • Assist Bike Mechanics with Monthly Bike Inspections.
  • Participate in group meetings.
  • Power wash stations.
  • Perform monthly bike inspections

Education and/or Work Experience Requirements:

  • Valid driver license and clean driving record that passes insurance requirements for the company.
  • Strong Communication and interpersonal skills.
  • Excellent mechanical skills, and some experience in bicycle maintenance and/or willingness to learn.
  • Must be a team player with a positive attitude.
  • Ability to adapt to changes in the work environment, manage competing demands and is able to deal with frequent change, delays or unexpected events.
  • Ability to follow instructions, respond to managements direction and solicit feedback to improve performance.
  • Proficiency with computers and the ability to learn new software.
  • Ability to understand and learn technical aspects of the software and the hardware capabilities and needs of a bike share system.
  • Excitement and interest in bike sharing.
  • An eye for safety in everyday tasks.
  • Sense of humor a must!

Physical Requirements and Special Demands:

  • Frequently bend, stoop, and twist throughout the day
  • Requires the ability to regularly lift objects up to 50+ lbs and carry objects of this weight for distances up to 150 feet
  • Requires the ability to perform work while standing for prolonged periods of time.
  • Repetitive motion required of the writs, hands, or fingers occasionally throughout the work day.
  • May require working and riding a bicycle outdoors in various temperatures including rain, cold and heat conditions.
  • Comfortable driving, stopping and working in busy outdoor urban environments.
  • Ability to maintain regular, punctual attendance in accordance with company and department policy.
  • This position may require hours that exceed 8 hours per day and/or 40 hours per week.

A few of the benefits we offer:

  • Competitive compensation package
  • Affordable medical and dental insurance options
  • Voluntary vision insurance
  • 401k with up to 4% employer match
  • 15 days PTO + 10 company holidays per year
  • Paid parental leave
  • Free bike share memberships

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer M/F/V/D